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GemCam Resolution and Format Settings

Learn how to set GemCam photo resolution to 3840 × 2160 and video resolution to 2160 × 2160 in GemIQ, along with the minimum computer requirements for Windows and macOS.

Using the GemLightbox Pro Turntables

Place your jewelry piece on either or both turntables and start shooting beautiful jewelry pieces.

How to Check or Expedite Your Retouching Order

To check the status of your retouching order or your order history, please follow the steps below:

How to Export Images and Videos from the GemIQ Mobile App

In the GemIQ mobile app, you will be able to see the gallery, product and collections that you have created. All media files can be viewed from the gallery of GemIQ.

What Is GemBrush? How to Use It in the GemIQ Mobile App

GemBrush is GemIQ's built-in retouching tool for the mobile app, letting you remove blemishes, brighten dark areas, and correct overexposed spots directly on your jewelry images.

How to Use GemBrush Tool in the GemIQ Desktop App

GemBrush is GemIQ's built-in retouching tool for removing blemishes, brightening dark areas, and correcting overexposed spots directly on your jewelry images.

How to Set Up Shopify Integration in GemIQ

To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.

What Type of Lights Should I Use for Different Jewelry?

Discover which Sparkle Lights work best for different jewelry types and how to achieve the best photography results.

How to Create Consistent Product Photography in a Collection?

Keep your catalogue looking professional and uniform with these tips for consistent jewelry photography in GemIQ, from grid mode to auto-centering.

Understanding the GemCam Pro Controls in the GemIQ

The GemCam Pro control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

How to Integrate GemIQ with The Edge

The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.

How to Customize and Share a Collection in GemIQ

Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.

How to Set Up the GemLightbox Eclipse

Learn how to install the GemLightbox Eclipse cover and enable the Eclipse filter in the GemIQ app to capture stunning jewelry photos against a pure black background.

How Do I Set Up the GemLightbox Max Eclipse?

Simply insert the GemLightbox Max Eclipse backdrop and plate over the built-in white shooting surface to begin capturing jewelry on a premium black background.

How to Change the Language in GemIQ Mobile App

GemIQ features multi-language capability which allows you to change to your preferred language.

Adjusting Camera Settings in the GemIQ Mobile App

Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos of your jewelry.

How to Use the Camera Grid in GemIQ Mobile Application

The Grid function in the GemIQ is designed to help you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.

How to Sync Files to Your GemIQ Account

Learn how to sync your GemIQ photos and videos to the cloud, monitor sync status, check storage usage, and pause or resume uploads directly from the app's Profile section.

How to Add a Text Watermark in GemIQ Mobile App

Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip: keep it subtle..

How to Add a Logo Watermark in the GemIQ Mobile App

The Logo feature in the GemLightbox app lets you easily upload and position your own logo or watermark on images and videos. Fine-tune the opacity for just the right blend of visibility and style.

How Do I Upload Images and Videos to The Edge Using Cloud Storage?

You can upload images and videos from GemIQ to The Edge POS by exporting them to a cloud storage folder and importing them through The Edge's Cloud Images feature.

How Do I Use the Watch Holder for GemLightbox Max?

Use the GemLightbox Max Watch Holder to securely position your watch for stable, centered, and professional-looking images and videos.

How Do I Make My Jewelry Photos More Vibrant?

Enhance the color and vibrancy of your jewelry photos with the right background, proper lighting, and simple adjustments in the GemIQ Desktop App.

How Do I Take Top-Down Shots with the GemCam Pro?

Position the GemCam Pro directly above the jewelry, ensure the piece is centered and in focus, and use the GemLightbox's lighting for clean, consistent top-down images.

How Do I Optimize the Settings for Different Metal Types using GemCam Pro?

Use the right lighting, sparkle settings, and shooting angle to capture different jewelry metals accurately with GemCam Pro.

How Do I Access and Use the Settings Panel in GemIQ?

Open the Settings panel from the gear icon on the capture screen to control AI workflow automation, watermarking, save quality, resolution, and the framing grid.

Capturing Your Images and Videos with GemLightbox Max and GemCam Pro

Understanding the functions within the capture mode and control panel allows you to be able to navigate the controls to start your photography.

How to Remove Shadows from Product Photos?

Find out how to get shadow-free jewelry photos in GemIQ by setting up a clean white background before shooting and using the Remove BG tool after capture.

How to Photograph Transparent Gemstones Without Glare

Transparent gemstones are prone to glare from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.

How Do I Create a Model with the Virtual Try-On Template on the GemIQ Desktop App?

Open your jewelry image's editor, select Apply Model Template, choose a template for the product type, adjust the fit, then save to create a virtual try-on model image.

Where Do I Find the Profile Page?

In GemIQ's Shopify Sync Settings, choose "Sync Products by Collection" instead of "Sync All Products" to sync only a selected collection to Shopify.

Sync by Collection in GemIQ with Shopify

GemIQ supports syncing by collection, create the collection you want to sync, then use the "Sync by Collections" option under the Shopify integration settings to sync just that collection.

How to Reduce Reflections When Photographing Gemstones

Some reflections are expected when photographing gemstones. Learn how to minimize distracting ones using your GemLightbox setup, angle adjustments, and GemBrush.

How Do I Remove Reflections from My Image?

Some reflections are a natural part of photographing jewelry. Learn how to reduce unwanted reflections while preserving your jewelry's brilliance.

Using the GemLightbox Pro White Sparkle and Yellow Sparkle Lights

This article shows you what lights are included in the GemLightbox Pro and how to use it.

How Do I Adjust Brightness and Exposure in the GemIQ Desktop App?

Find out how to control brightness and exposure when shooting with the GemIQ desktop app — from adjusting physical accessories on your GemLightbox to using the GemCam Pro light controls and Scene Preset panel.

How Do I Adjust Brightness and Exposure in the GemIQ Mobile App?

Find out how to control brightness and exposure when shooting with the GemIQ mobile app — from adjusting physical accessories on your GemLightbox to using the manual brightness controls on your phone.

What Is GemBrush?

How Do I Change the Contact Email on My Collection Share Link?

Update the contact email shown on your GemIQ Collection Share Link through the Share Settings.

How to Turn On the Top Lights of the GemLightbox Max

Learn how to switch on the Rotating Lights System on your GemLightbox Max and start capturing jewelry with enhanced brilliance and sparkle.

How to Prevent Overexposure in Your Jewelry Photography

Overexposure is one of the most common issues in jewelry photography and it's usually a quick fix. Here's how to address it from both the hardware and software side.

How to Save Custom Presets in the GemIQ App

Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.

How to Correct or Improve a Generated Model image in GemStudio

Already generated a model image but something's slightly off? GemStudio's Improve Image tool lets you refine the result without starting over.

GemSparkle Best Practices: Getting the Most from Every Shot

Best practices for getting the most out of your GemSparkle.

How Do I Get a Pure White Background?

There are a few different ways to achieve a clean, pure white background in the GemIQ app.

How to Create a Model Video with GemStudio

One product photo. A model wearing your jewelry. Natural motion. An original soundtrack. Ready to post.

Adding Measurements to Your Jewelry Image in GemIQ

The GemIQ Image Editor also allows you to add measurements to your item.

Export Your Product List to a File

GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

How to Access Video Tutorials in GemIQ

GemIQ provides video tutorials on using the software.

Getting Sharp Focus on GemCam Pro

For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

How to Ensure Your GemLightbox Pro Is Level

Place on a Flat, Stable Surface Set up your GemLightbox Pro on a solid, flat table or countertop. Avoid soft or uneven surfaces that can cause tilting.

Managing Your Products in GemIQ

Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.

How to Purchase and Recharge GemStudio Credits

Learn how to purchase and recharge GemStudio credits — choose from available credit packages and complete your purchase directly in the GemIQ app or by contacting our support team.

How to Buy Retouching Credits and Place an Order

Retouching Credits can be purchased from either the Retouching Dashboard or the Picup Media Shop page.

How to Request a Revision for a Retouching Order on a Mobile Device

To submit your images for revision when using a mobile device, please follow the steps below:

How to Submit Images for Revision on Desktop

To submit your images for revision, please follow the steps below:

GemCam Control Panel: Complete Settings Reference

The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

Taking Photos and Videos with Your GemLightbox Pro

To learn how to capture photos and videos using your GemLightbox Pro, refer to our step-by-step guide below:

Activating and Using GemStudio

GemStudio is our brand-new feature that transforms your jewelry into hyper-realistic model shots, changes gold colors, and places jewelry in beautiful environments — all in one click.

How to Capture Images with the Pro Eclipse and GemCam

To capture high-quality jewelry images using the Eclipse with the GemLightbox Pro and GemCam, follow these guidelines.

Use Your Own Domain for GemIQ Share Links

By default, any media, product, or collection shared from the GemIQ uses the gembox.app domain.

How to Place a Retouching Order

Learn how to submit your jewelry photos for professional retouching through GemIQ's retouching service at retouch.picupmedia.com, from uploading your images to completing your order.

Calibrating Color in GemIQ Mobile App

The GemIQ can now be auto calibrated for color using the auto-adjust button in the camera capture screen.

How to Prevent Jewelry from Shaking in GemLightbox Pro

Shaking can happen when your jewelry or setup isn’t fully stable. This might be caused by table vibrations, nearby movement, or the jewelry design itself.

How to Enable Location Services on Android for GemLightbox Connection

To connect to GemLightbox devices using an Android device, please ensure that both location permission and geolocation are enabled.

How to Get the Best Photos with GemCam

Learn how to get the best jewelry photos with GemCam by setting the correct angle, distance, and lighting, and configuring your resolution and filter settings for sharp, professional results.

How to Remove the Sparkle Lens from Your GemSparkle

Yes! You will be able to use the 5x zoom lens on its own and remove the sparkle lens.

How to Add Music to Your Videos on GemIQ

GemIQ captures videos without audio or music. However, you can easily add audio or music after capturing your video by following these steps.

How to Set Up the RapNet Video Sync Integration

Learn how to connect GemIQ to your RapNet account to automatically sync jewelry videos to your existing listings by matching SKUs in GemIQ with Stock numbers in RapNet.

Export GemIQ Products to WooCommerce

Learn how to export your GemIQ product catalog as a CSV file and import it into WooCommerce using the built-in product importer, including how to map fields correctly for a smooth transfer.

How to Customize Your Brand on Shared Links

Learn how to customize your GemIQ share links with your company logo, contact information, and a branded banner to deliver a professional and consistent experience for your customers.

Managing Product Information in GemIQ

GemIQ allows users to create and manage custom product attributes to better organize and describe their jewelry items. These attributes can be text, numerical, or dropdown in nature.

How to Use the GemLightbox Pro Top Viewing Panel

Learn how to open the top viewing panel on your GemLightbox Pro to capture high-quality, top-down photos and videos of your jewelry and gemstones using the side latch mechanism.

How to Use the GemLightbox Pro Phone Stand

The GemLightbox Pro has an included phone stand where you can place your smartphone vertically or horizontally to take photos.

GemCam Pro Camera Settings Reference

You can now access the GemCam Pro camera settings through the settings gear icon ⚙️on the top right of the GemCam Pro control panel.

Using the GemLightbox Pro with a DSLR Camera

DSLR can be used with the GemLightbox Pro currently to take photos and videos. For Photos, simply point the camera and shoot.

GemLightbox Macro: Lights, Discs, and Lens Guide

6500k soft lighting perfect for colored diamonds and semi precious stones.

How to Change GemCam Pro Resolution in GemIQ

How to Save GemCam Files Directly to Your Computer

This streamlined workflow ensures efficient management of your photography process, enhancing both productivity and accessibility of your files.

GemLightbox Turntable, Eclipse, and Aerial — FAQ

Please note that the GemLightbox Turntable is only compatible with the GemLightbox.

How to Photograph Silver Jewelry with GemLightbox

The video below demonstrates how to capture videos using the GemLightbox Turntable Set and your smartphone.

How to Get a White Background with GemCam

When using the GemCam, you may occasionally notice that the background isn't completely white—it might appear with subtle hues of yellow, blue, or green. This can be easily corrected using the Color…

Getting Started with GemLightbox: An Overview

The GemLightbox is the world’s first smartphone jewelry lightbox, enabling any jeweler to capture studio-quality images and videos using just a smartphone.

How to Use the GemLightbox Pro Watch Holder

The GemLightbox Pro comes with a watch holder which allows users to be able to attach their watch directly to the GemLightbox Pro.

Capturing Opals Using GemLoupe

GemSparkle Lens Device Compatibility

Absolutely! The GemSparkle lens is designed to provide full coverage, making it compatible with a wide range of mobile devices, including Apple, Android, and tablets, ensuring perfect results across…

Using a DSLR Camera with GemLightbox

Yes! The GemLightbox works with both DSLR cameras and smartphones. We recommend using your smartphone camera for online and social media images, and your DSLR camera for catalog images.

Does the GemLightbox Pro Require Calibration?

The GemLightbox Pro does not require calibration.

How to Shoot Top-Down Angles and Large Jewelry Pieces with GemCam

Yes, it is possible to capture a top-down shot from the GemCam with the GemLightbox Pro only.

GemLightbox Shooting FAQ — Setup, Lighting, and Dimensions

Our GemLightbox are compatible with 110 and 240 volts, it come with an international adaptor that works with any power sockets around the world.

What Is the CRI of the GemLightbox Macro?

The GemLightbox Macro features a CRI (Color Rendering Index) of over 97, providing exceptionally high color accuracy when photographing diamonds and gemstones.

Recording Multiple Stones with the GemLightbox Macro

The GemLightbox Macro is optimized to record one stone at a time, ensuring each video is crisp, focused, and color-accurate.

How to Set Up, Clean, and Maintain Your GemLightbox Pro

GemLoupe Lens: Frequently Asked Questions

Yes, you are able to remove the lens of the GemLoupe.

Recommended Weight Limit for GemLightbox Pro Accessory Holders

When using the accessory holders included with the GemLightbox Pro, we recommend a maximum supported weight of up to 300 grams.