Quick Answer#

Start with the GemCam Pro as close to the jewelry as possible, then slowly pull it back until the image snaps into focus. If blurriness persists, clean the lens, reset autofocus, or use the manual focus slider.

Before You Start#

  • GemCam Pro is connected to your computer via USB-C data transfer cable.

  • GemIQ is open and detecting the camera

  • Jewelry is placed inside the GemLightbox Pro

Steps#

  1. Position the camera correctly. Place the GemCam Pro as close to the jewelry as possible, then slowly pull it back until the piece comes into sharp focus. This is the fastest way to find the correct focal distance.

  2. Adjust brightness after focusing
    Once the image is sharp, use the brightness slider to fine-tune exposure before capturing. Do not adjust brightness before achieving focus.

  3. Clean the lens
    Use a microfiber or lint-free cloth to gently wipe the GemCam Pro lens. A dirty lens is one of the most common causes of blurry or hazy images.

  4. Reset autofocus in the GemIQ