Learning Center
Search ⌘K
How to Integrate GemIQ with The Edge · GemIQ Learn
Learning Center
Search ⌘K Home / GemIQ Desktop App / How to Integrate GemIQ with The Edge How-to How to Integrate GemIQ with The Edge The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.
4 min read · Updated August 11, 2026
Overview The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers, ideal for businesses with 1 to 10 stores. Key features include:
Point of Sale (POS)
Customer Management
Accounting
Inventory Management
Reporting
GemIQ and The Edge offer a two-way synchronization integration, allowing you to:
Push inventory from The Edge into GemIQ
Add photos and videos within GemIQ
Sync media back into The Edge automatically
This integration helps streamline your jewelry inventory workflow and media management process.
Before You Begin Before attempting to integrate GemIQ with The Edge, please ensure that you have contacted The Edge support team to enable the integration on your account.
📧 Email: support@ajsllc.com
Once enabled, you will receive an email from The Edge containing instructions to install your new license.
⚠️ Important:
Please authenticate using the main GemIQ main account login. Using a Member account for authentication will result in an authentication error.
Steps to Integrate GemIQ with The Edge Open Both Programs Ensure that the Edge application is open and GemIQ is accessible and ready to use.
Authenticate GemIQ in The Edge Within The Edge application:
image.png Navigate to Administrative > Gemlightbox > Authenticate
image.png Enter your GemIQ Admin account credentials and complete the authentication process
image.png A confirmation popup will appear once authentication is successful.
Select Items to Sync from The Edge To sync inventory items into GemIQ:
image.png Navigate to Inventory > Item > Find
image.png Enter your desired search criteria and select OK.
The item list with the associated products will be generated.
image.png From the item list, right click to enable and select checkboxes.
image.png Select the items you wish to sync.
image.png Click the GemLight button located at the bottom of the screen.
This will initiate the synchronization process and upload selected items into GemIQ.
Add Photos and Videos in GemIQ Once the sync is successful, the products will show in GemIQ.
image.png Once the items are available in GemIQ, you can add media from either the product page or media by associating them with the related SKU.
Sync Media Back into The Edge image.png After media has been added in GemIQ, you can now navigate back to the Edge.
image.png Find the same products again through SKU and click on GemLight.
image.png During this synchronization:
⏳ Note:
View Synced Images and Videos Once synchronization is complete, double click to open the item within The Edge.
image.png Your synced media will now appear on the Edge.
image.png 🎥 Videos will appear as icons within the item view. Click the video icon to open and play the video using Windows Media Player.
Manage Images and Videos To manage uploaded media from the Edge:
image.png Tap the Camera button located at the top left corner and use the available options to:
Save and Close After completing any required actions, ensure that the items are saved.
Integration Complete Once all steps are completed successfully, GemIQ and The Edge will be fully integrated.
Important Synchronization Notes The Edge acts as the definitive Source of Truth during synchronization.
image.png Note:Media components will refresh back into The Edge during synchronization. Other product information remains managed through The Edge.
Common Questions
Why am I receiving an authentication error? Make sure you are signing in using the primary GemIQ account owner’s credentials. Member accounts cannot be used to authenticate The Edge integration.
Why do I not see the GemLightbox authentication option? The integration may not have been enabled for your account. Contact The Edge support team at support@ajsllc.com
How do I send products from The Edge to GemIQ? Find and select the products in The Edge, then click the GemLight button at the bottom of the item list.
How do I transfer photos and videos back into The Edge? After adding the media in GemIQ, find and select the same products in The Edge and click GemLight again.
Where can I find the videos in The Edge? Videos appear as icons within the item record. Click the icon to play the video through Windows Media Player.
Why is the synchronization taking a long time? The processing time depends on the number of selected products and the number and size of the associated media files.
Where should I update product information? Continue managing product information in The Edge. The Edge is the source of truth and its information will take priority during synchronization.
Was this article helpful?
👍 Yes👎 Not really
