Universal · Policies
Policies
Returns, warranty, refunds, privacy, and subscription terms — all the universal documents that apply across every GemIQ product and service.
- GemIQ Hardware Replacement PolicyThis Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…
- GemIQ Privacy PolicyGemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, retain, or…
- GemIQ Returns and Refunds PolicyEffective Date: July 25, 2025
- How to Report an Order Damaged During ShippingThe lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).
- Image Revision Timeframe for GemStudioIf there is a need to revise the images to your order, please ensure that the revision request is submitted within 10 days from receiving the images.
- Orders and Payment FAQPicup Media does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.
- Picup Media Product Warranty PolicyPicup Media's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…
- Shipping, Delivery, and Tracking FAQThe GemLightbox and accessories may occasionally be packaged and shipped separately.