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- How-toGemCam
GemCam Resolution and Format Settings
Learn how to set GemCam photo resolution to 3840 × 2160 and video resolution to 2160 × 2160 in GemIQ, along with the minimum computer requirements for Windows and macOS.
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro Turntables
Place your jewelry piece on either or both turntables and start shooting beautiful jewelry pieces.
- How-toRetouching Service
How to Check or Expedite Your Retouching Order
To check the status of your retouching order or your order history, please follow the steps below:
- How-toGemIQ Mobile App
How to Export Images and Videos from the GemIQ Mobile App
In the GemIQ mobile app, you will be able to see the gallery, product and collections that you have created. All media files can be viewed from the gallery of GemIQ.
- How-toGemIQ Mobile App
What Is GemBrush? How to Use It in the GemIQ Mobile App
GemBrush is GemIQ's built-in retouching tool for the mobile app, letting you remove blemishes, brighten dark areas, and correct overexposed spots directly on your jewelry images.
- How-toGemIQ Desktop App
How to Use GemBrush Tool in the GemIQ Desktop App
GemBrush is GemIQ's built-in retouching tool for removing blemishes, brightening dark areas, and correcting overexposed spots directly on your jewelry images.
- How-toGemIQ Desktop App
How to Set Up Shopify Integration in GemIQ
To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.
- How-toGemLightbox Max
What Type of Lights Should I Use for Different Jewelry?
Discover which Sparkle Lights work best for different jewelry types and how to achieve the best photography results.
- How-toGemIQ Desktop App
How to Create Consistent Product Photography in a Collection?
Keep your catalogue looking professional and uniform with these tips for consistent jewelry photography in GemIQ, from grid mode to auto-centering.
- How-toGemCam Pro
Understanding the GemCam Pro Controls in the GemIQ
The GemCam Pro control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.
- How-toGemIQ Desktop App
How to Integrate GemIQ with The Edge
The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.
- How-toGemIQ Desktop App
How to Customize and Share a Collection in GemIQ
Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.
- How-toGemLightbox (2014)
How to Set Up the GemLightbox Eclipse
Learn how to install the GemLightbox Eclipse cover and enable the Eclipse filter in the GemIQ app to capture stunning jewelry photos against a pure black background.
- How-toGemLightbox Max
How Do I Set Up the GemLightbox Max Eclipse?
Simply insert the GemLightbox Max Eclipse backdrop and plate over the built-in white shooting surface to begin capturing jewelry on a premium black background.
- How-toGemIQ Mobile App
How to Change the Language in GemIQ Mobile App
GemIQ features multi-language capability which allows you to change to your preferred language.
- How-toGemIQ Mobile App
Adjusting Camera Settings in the GemIQ Mobile App
Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos of your jewelry.
- How-toGemIQ Mobile App
How to Use the Camera Grid in GemIQ Mobile Application
The Grid function in the GemIQ is designed to help you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.
- How-toGemIQ Mobile App
How to Sync Files to Your GemIQ Account
Learn how to sync your GemIQ photos and videos to the cloud, monitor sync status, check storage usage, and pause or resume uploads directly from the app's Profile section.
- How-toGemIQ Mobile App
How to Add a Text Watermark in GemIQ Mobile App
Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip: keep it subtle..
- How-toGemIQ Mobile App
How to Add a Logo Watermark in the GemIQ Mobile App
The Logo feature in the GemLightbox app lets you easily upload and position your own logo or watermark on images and videos. Fine-tune the opacity for just the right blend of visibility and style.
- How-toGemIQ App
How Do I Upload Images and Videos to The Edge Using Cloud Storage?
You can upload images and videos from GemIQ to The Edge POS by exporting them to a cloud storage folder and importing them through The Edge's Cloud Images feature.
- How-toGemLightbox Max
How Do I Use the Watch Holder for GemLightbox Max?
Use the GemLightbox Max Watch Holder to securely position your watch for stable, centered, and professional-looking images and videos.
- How-toGemCam Pro
How Do I Make My Jewelry Photos More Vibrant?
Enhance the color and vibrancy of your jewelry photos with the right background, proper lighting, and simple adjustments in the GemIQ Desktop App.
- How-toGemCam Pro
How Do I Take Top-Down Shots with the GemCam Pro?
Position the GemCam Pro directly above the jewelry, ensure the piece is centered and in focus, and use the GemLightbox's lighting for clean, consistent top-down images.
- How-toGemCam Pro
How Do I Optimize the Settings for Different Metal Types using GemCam Pro?
Use the right lighting, sparkle settings, and shooting angle to capture different jewelry metals accurately with GemCam Pro.
- How-toGemLightbox Max
How Do I Access and Use the Settings Panel in GemIQ?
Open the Settings panel from the gear icon on the capture screen to control AI workflow automation, watermarking, save quality, resolution, and the framing grid.
- How-toGemLightbox Max
Capturing Your Images and Videos with GemLightbox Max and GemCam Pro
Understanding the functions within the capture mode and control panel allows you to be able to navigate the controls to start your photography.
- How-toGemIQ Desktop App
How to Remove Shadows from Product Photos?
Find out how to get shadow-free jewelry photos in GemIQ by setting up a clean white background before shooting and using the Remove BG tool after capture.
- How-toGemIQ Desktop App
How to Photograph Transparent Gemstones Without Glare
Transparent gemstones are prone to glare from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.
- How-toGemIQ App
How Do I Create a Model with the Virtual Try-On Template on the GemIQ Desktop App?
Open your jewelry image's editor, select Apply Model Template, choose a template for the product type, adjust the fit, then save to create a virtual try-on model image.