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1. How-toGemiq Desktop App2 min read

   How to Integrate GemIQ with The Edge

   The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores. Features include: Point of…

2. How-toGemlightbox Max1 min read

   How to Turn On the Top Lights of the GemLightbox Max

   Learn how to switch on the Rotating Lights System on your GemLightbox Max and start capturing jewelry with enhanced brilliance and sparkle.

3. How-toGemlightbox Max1 min read

   What Type of Lights Should I Use for Different Jewelry?

   Discover which Sparkle Lights work best for different jewelry types and how to achieve the best photography results.

4. How-toGemlightbox Max2 min read

   How to Prevent Overexposure in Your Jewelry Photography

   Overexposure is one of the most common issues in jewelry photography and it's usually a quick fix. Here's how to address it from both the hardware and software side.

5. How-toGemiq Desktop App1 min read

   How to Save Custom Presets in the GemIQ App

   Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.

6. How-toGemstudio1 min read

   How to Correct or Improve a Generated Model image in GemStudio

   Already generated a model image but something's slightly off? GemStudio's Improve Image tool lets you refine the result without starting over.

7. How-toGemsparkle2 min read

   GemSparkle Best Practices: Getting the Most from Every Shot

   Best practices for getting the most out of your GemSparkle.

8. How-toGemlightbox Max1 min read

   How Do I Get a Pure White Background?

   There are a few different ways to achieve a clean, pure white background in the GemIQ app.

9. How-toGemstudio1 min read

   How to Create a Model Video with GemStudio

   One product photo. A model wearing your jewelry. Natural motion. An original soundtrack. Ready to post.

10. How-toGemiq Desktop App2 min read

    How to Connect Your Shopify Store to GemIQ

    To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.

11. How-toGemiq Desktop App1 min read

    Adding Measurements to Your Jewelry Image in GemIQ

    The GemIQ Image Editor also allows you to add measurements to your item.

12. How-toGemiq Desktop App2 min read

    Export Your Product List to a File

    GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

13. How-toGemiq Desktop App1 min read

    How to Access Video Tutorials in GemIQ

    GemIQ provides video tutorials on using the software.

14. How-toGemcam Pro2 min read

    Getting Sharp Focus on GemCam Pro

    For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

15. How-toGemiq Mobile App2 min read

    How to Sync Files to Your GemIQ Account

    Learn how to sync your GemIQ photos and videos to the cloud, monitor sync status, check storage usage, and pause or resume uploads directly from the app's Profile section.

16. How-toGemiq Mobile App1 min read

    How to Use the Camera Grid in GemIQ Mobile Application

    The Grid function in the GemIQ is designed to help you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.

17. How-toGemcam Pro3 min read

    Guide to GemCam and GemCam Pro Settings in GemIQ Desktop App

    A complete reference for all camera settings available in the GemIQ Desktop App for GemCam and GemCam Pro devices, including turntable controls, lighting, color, AI workflows, and output settings.

18. How-toGemlightbox Pro3 min read

    Using the GemLightbox Pro Turntables

    Place your jewelry piece on either or both turntables and start shooting beautiful jewelry pieces.

19. How-toGemcam2 min read

    GemCam Resolution and Format Settings

    For videos, GemCam records in full HD format, providing clear and crisp footage ideal for showcasing the brilliance and intricate designs of your pieces.

20. How-toGemiq Mobile App2 min read

    Adjusting Camera Settings in the GemIQ Mobile App

    Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos of your jewelry.

21. How-toGemiq Mobile App1 min read

    How to Change the Language in GemIQ Mobile App

    GemIQ features multi-language capability which allows you to change to your preferred language.

22. How-toGemlightbox Pro2 min read

    How to Ensure Your GemLightbox Pro Is Level

    Place on a Flat, Stable Surface Set up your GemLightbox Pro on a solid, flat table or countertop. Avoid soft or uneven surfaces that can cause tilting.

23. How-toGemiq Mobile App2 min read

    How to Export Images and Videos from GemIQ

    In the GemIQ mobile app, you will be able to see the gallery, product and collections that you have created. All media files can be viewed from the gallery of GemIQ.

24. How-toGemiq Desktop App3 min read

    Managing Your Products in GemIQ

    Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.

25. How-toGemstudio1 min read

    How to Purchase and Recharge GemStudio Credits

    Learn how to purchase and recharge GemStudio credits — choose from available credit packages and complete your purchase directly in the GemIQ app or by contacting our support team.

26. How-toRetouching2 min read

    How to Buy Retouching Credits and Place an Order

    Retouching Credits can be purchased from either the Retouching Dashboard or the Picup Media Shop page.

27. How-toRetouching2 min read

    How to Request a Revision for a Retouching Order on a Mobile Device

    To submit your images for revision when using a mobile device, please follow the steps below:

28. How-toRetouching2 min read

    How to Submit Images for Revision on Desktop

    To submit your images for revision, please follow the steps below:

29. How-toGemcam4 min read

    GemCam Control Panel: Complete Settings Reference

    The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

30. How-toGemlightbox Pro2 min read

    Taking Photos and Videos with Your GemLightbox Pro

    To learn how to capture photos and videos using your GemLightbox Pro, refer to our step-by-step guide below: