GemIQLearning Center

Search

ProductAllGemLightbox MaxGemCam ProGemSparkleGemLightbox Pro (2021)GemLightboxGemHubGemStudioGemLightbox (2014)GemCamGemLoupeGemLightbox AerialRetouching ServiceGemLightbox MacroGemLightbox Eclipse
TypeAllSetupHow-toTroubleshootingReference
Clear filters

202 results

  1. How-toGemlightbox Macro1 min read

    Is the GemLightbox Macro Compatible with DSLR Cameras?

    The GemLightbox Macro is not compatible with DSLR cameras.

  2. How-toGemloupe1 min read

    GemLoupe Lens: Frequently Asked Questions

    Yes, you are able to remove the lens of the GemLoupe.

  3. How-toGemcam Pro2 min read

    How to Shoot Top-Down Angles and Large Jewelry Pieces with GemCam

    Yes, it is possible to capture a top-down shot from the GemCam with the GemLightbox Pro only.

  4. How-toGemhub1 min read

    Calibrating Color in the GemHub

    The GemHub can now be auto calibrated for color using the auto-adjust button in the camera capture screen.

  5. How-toGemlightbox Macro1 min read

    GemLightbox Macro: Lights, Discs, and Lens Guide

    6500k soft lighting perfect for colored diamonds and semi precious stones.

  6. How-toGemhub1 min read

    Landscape Videos Auto-Rotate in the GemLightbox App

    Yes, videos recorded in landscape using the GemHub will be automatically rotated for the best viewing experience.

  7. How-toGemhub2 min read

    Export Your Product List to a File

    GemHub allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

  8. How-toGemlightbox1 min read

    GemLightbox Turntable, Eclipse, and Aerial — FAQ

    Please note that the GemLightbox Turntable is only compatible with the GemLightbox.

  9. How-toGemcam3 min read

    How to Get the Best Photos with GemCam

    -

  10. How-toGemsparkle2 min read

    Understanding GemSparkle Lighting Colors and Shooting Modes

    The GemSparkle consists of 3 lighting options.

  11. How-toGemlightbox Pro1 min read

    When to Use White and Yellow Sparkle Lights with GemLightbox Pro

    The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.

  12. How-toGemsparkle1 min read

    Understanding GemSparkle Charging and Battery Life

    GemSparkle offers up to 2 hours of continuous use on a single charge, so you can capture all day without worry.

  13. How-toGemlightbox Macro1 min read

    GemLightbox Macro: Supported Gemstone Sizes and Capabilities

    What sizes of gemstones or diamonds can I capture? The GemLightbox Macro can photograph diamonds and gemstones between 0.1mm and 30mm, which generally corresponds to 0.1ct to 50ct in weight.

  14. How-toGemlightbox Pro2 min read

    How to Set Up, Clean, and Maintain Your GemLightbox Pro

  15. How-toGemhub2 min read

    How to Add a Text Watermark in the GemHub

    Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip: keep it subtle…

  16. How-toGemlightbox1 min read

    Using a DSLR Camera with GemLightbox

    Yes! The GemLightbox works with both DSLR cameras and smartphones. We recommend using your smartphone camera for online and social media images, and your DSLR camera for catalog images.

  17. How-toGemsparkle1 min read

    How to Remove the Sparkle Lens from Your GemSparkle

    Yes! You will be able to use the 5x zoom lens on its own and remove the sparkle lens.

  18. How-toGemcam Pro1 min read

    Can I Use GemCam with Other Camera Software?

    GemCam Pro is designed to be used with the GemHub, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom and light controls.

  19. How-toGemlightbox Pro1 min read

    Does the GemLightbox Pro Require Calibration?

    The GemLightbox Pro does not require calibration.

  20. How-toGemloupe1 min read

    Capturing Opals Using GemLoupe

  21. How-toGemlightbox Eclipse1 min read

    How to Capture Images with the Eclipse Turntable and GemCam

    To capture high-quality jewelry images using the Eclipse with the GemLightbox Pro and GemCam, follow these guidelines.

  22. How-toGemhub1 min read

    Does Downloading GemHub in China Require a VPN?

    The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemHub Application without issues.

  23. How-toGemhub2 min read

    How to Set Up the RapNet Video Sync Integration

    1. Login in to your GemIQ account and go to gallery

  24. How-toGemhub2 min read

    How to Connect Your Shopify Store to the GemHub

    To initiate the GemHub integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemHub and select the integrations tab.

  25. How-toGemcam1 min read

    How to Save GemCam Files Directly to Your Computer

    This streamlined workflow ensures efficient management of your photography process, enhancing both productivity and accessibility of your files.

  26. How-toGemcam Pro4 min read

    GemCam Control Panel: Complete Settings Reference

    The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

  27. How-toGemhub2 min read

    How to Sync Files to Your GemIQ Account

    Images and videos recorded can be synced directly from the GemHub to the GemHub cloud storage.

  28. How-toGemlightbox Pro2 min read

    Taking Photos and Videos with Your GemLightbox Pro

    To learn how to capture photos and videos using your GemLightbox Pro, refer to our step-by-step guide below:

  29. How-toGemsparkle2 min read

    Choosing the Right GemSparkle Backdrop

    Choosing the right backdrop is key to capturing stunning, high-quality jewelry images.

  30. How-toGemlightbox Pro2 min read

    How to Use the GemLightbox Pro Phone Stand

    The GemLightbox Pro has an included phone stand where you can place your smartphone vertically or horizontally to take photos.