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How Can I Upgrade to a Pro Access Subscription?

Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.

GemIQ Pro Subscription: Frequently Asked Questions

You will be sent an activation code and instructions via email to activate your Pro subscription.

How to Upload Media Files to the GemIQ Gallery

The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.

Will File Names Be Kept If They Are Uploaded?

No, GemIQ does not retain original file names when you upload media, uploaded items appear as "No SKU" in the gallery until you manually assign one.

How to Share a Collection from GemIQ

When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.

GemCam Pro Device Compatibility: Supported Operating Systems

The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phones or tablets at the moment.

Does GemIQ Support Syncing Shopify Product Variants?

GemIQ currently does not support syncing Shopify product variants. Variants should be managed directly within Shopify.

What Are the Limitations of the RapNet Integration?

The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to understand what the integration supports and its current limitations.

Does the GemLightbox Mini Require a Subscription to Use?

No. The GemLightbox Mini does not require a subscription to function. You can use the hardware and capture professional jewelry photos and videos without an ongoing subscription.

Shipping, Delivery, and Tracking FAQ

The GemLightbox and accessories may occasionally be packaged and shipped separately.

Best Practices for Using GemSparkle

Get the best results from GemSparkle by correctly aligning your phone, positioning your jewelry, and choosing the right lighting mode.`

Can I Use GemSparkle to Photograph Pearls?

GemSparkle can be used to capture close-up photos and videos of pearls. For the best results, use the Black Eclipse Cloth with the sparkle effects turned off.

How Do I Photograph Dark Blue Emeralds?

Dark blue emeralds typically require additional manual adjustments to enhance their blue tones. Use plenty of light from the GemLightbox magnetic lights or GemCam Pro lights, with yellow lighting providing the best results for this type of gemstone.

GemCam Pro User Manuals and Product Information

Everything you need to know about your GemCam Pro, from setup and specifications to features and best practices.

What Is the Best Lighting Setup for Photographing Pearls?

For the most natural-looking pearl photography, use soft, even lighting and avoid sparkle lighting that can overpower the pearl's natural luster.

Is a VPN Required for Customers in China to Download GemIQ?

No VPN is needed to download GemIQ on Windows or Apple devices in China, only the Android app requires one, since Google Play is blocked there.

Does GemIQ require an internet connection after I've downloaded it?

GemIQ requires an active internet connection to run, even though it is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.

GemIQ Returns and Refunds Policy

Effective Date: July 25, 2025

When Do My Monthly GemStudio Credits Renew?

Your monthly GemStudio credits renew every month based on the date your subscription was purchased.

Must I Enter an Organization Name When Creating a GemIQ Account?

Find out what to enter for the organization name when signing up for a GemIQ account.

Do You Offer a Lease Program for GemIQ Products?

GemIQ does not currently offer a lease program for any of its products.

Can I Purchase Replacement Accessories for My GemIQ Products?

Most replacement and additional GemIQ accessories are available for purchase, subject to availability.

Orders and Payment FAQ

GemIQ accepts secure online payments using Visa, Mastercard, and American Express. We do not offer payment plans, split payments, or Cash on Delivery (COD). Invoices are sent automatically after your purchase, and orders can be canceled before they are shipped.

What's the Difference Between GemStudio Credits and the GemIQ Pro Subscription?

GemStudio Credits are used for AI image generation, while the GemIQ Pro Subscription unlocks premium software features such as cloud storage, AI editing tools, and integrations.

Frequently Asked Questions About GemStudio

What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?

The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.

Can I Control the Size of My Jewelry in GemStudio?

GemStudio generates realistic images of your jewelry, but it does not currently support precise control over the size or scale of the jewelry within the generated image.

How Do I Transfer Ownership of My Pro Subscription?

Transfer your GemIQ subscription ownership by inviting the new owner through the Members page or contact the GemIQ Support Team for assistance.

Do I Need a Pro Plan to Connect GemIQ with Shopify?

Can I Use My GemLightbox Pro with a Computer?

The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app via Bluetooth.