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- ReferenceGeneral
What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
- ReferenceGemIQ App
Free Plan vs. PRO Plan: Which One Is Right for You?
GemIQ is free to download with a Free Plan for basic jewelry content management. Upgrade to PRO Access for 30 GB storage, unlimited AI editing, Virtual Model Try-On, team access, advanced sharing, and Shopify integrations.
- ReferenceGemLightbox Mini
What is GemLightbox Mini?
The GemLightbox Mini is a compact, AI-powered jewelry photography system designed for everyday jewelry workflows. It allows you to quickly capture professional photos and 360° videos, organize your inventory, and publish products to Shopify directly from your smartphone using the GemIQ app.
- ReferenceGemLoupe
GemLoupe User Manual and Product Information
GemLoupe User Manual - English
- ReferenceGeneral
What does GemIQ sell?
Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.
- ReferenceGeneral
Who is GemIQ for?
Discover which types of jewelry businesses benefit from GemIQ's photography systems, AI-powered software, and content creation tools.
- ReferenceGeneral
Is GemIQ Only for Ecommerce Jewelry Businesses?
Discover how GemIQ supports jewelry businesses of all types, from ecommerce sellers and retailers to manufacturers, repair specialists, and custom jewelers.
- ReferenceGeneral
Where Can I Learn More About GemIQ Products?
Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.
- ReferenceGeneral
Why Do Jewelry Photos Matter for Online Selling?
Discover why clear, consistent jewelry photography is one of the most important factors in creating a professional online shopping experience.
- ReferenceGemStudio
What is GemStudio?
Discover how GemStudio helps jewelers create AI-generated model shots, lifestyle images, and marketing content from existing jewelry photos.
- ReferenceGemSparkle
What is GemSparkle?
Discover how GemSparkle helps jewelers create beautiful close-up jewelry content for social media, marketing, and everyday product showcases.
- ReferenceGeneral
What is an Elite Kit?
Discover how Elite Kits combine GemLightbox and GemCam Pro into a complete jewelry photography solution for professional results.
- ReferenceGeneral
Which GemIQ Product is Right for My Jewelry Business?
Learn which GemIQ product best suits your jewelry business based on your photography needs, workflow, and content goals.
- ReferenceGeneral
What's the Difference Between the GemLightbox Pro, GemLightbox Max, and GemLightbox Mini?
The GemLightbox Pro, Max, and Mini are designed for different jewelry photography workflows. Compare their features, capture space, lighting, and ideal use cases to choose the right solution.
- ReferenceGemCam
GemCam User Manual and Specifications
GemCam User Manual – English
- ReferenceGemIQ Mobile App
Can I Use My Smartphone with GemLightbox?
Discover how compatible smartphones work with GemLightbox systems and when you should consider upgrading to GemCam Pro.
- ReferenceGemLightbox Pro (2021)
What Is GemLightbox Pro?
The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-quality photos and videos of jewelry in just a few clicks.
- ReferenceGemIQ App
What is GemIQ?
Learn what GemIQ is and how it helps jewelers create professional photos, 360° videos, AI-generated content, and e-commerce-ready jewelry visuals, all in-house.
- ReferenceGeneral
What Is a Jewelry Photography System?
Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.
- ReferenceGemCam Pro
What is GemCam Pro?
Discover how GemCam Pro helps jewelers capture sharper, more consistent jewelry photos for ecommerce, marketing, and product catalogs.
- ReferenceGeneral
Orders and Payment FAQ
GemIQ accepts secure online payments using Visa, Mastercard, American Express, & PayPal. Contact our support directly for split payment options. Payment plans, subject to approval, are available through Klarna. We do not offer Cash on Delivery (COD). Invoices are sent automatically after your purchase, and orders can be canceled before they are shipped.
- ReferenceGemIQ App
GemIQ Pro Subscription: Frequently Asked Questions
You will be sent an activation code and instructions via email to activate your Pro subscription.
- ReferenceGemLightbox Mini
GemLightbox Mini Specification
Download the GemLightbox Mini product sheet for full specifications and everything included in the box
- ReferenceGemIQ Desktop App
Creating and Editing Collections in GemIQ
Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and share them with clients.
- ReferenceGemIQ Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background removal, and model shots.
- ReferenceGemCam Pro
GemCam Pro System Requirements
GemCam Pro works with most Windows 11 or macOS computers. Here's what matters, plus the setup we recommend for the best experience. Most Important Requirements USB 3.0 or higher 5V, up to 700mA USB power Modern Windows 11 or macOS computer Direct USB connection where possible Stable internet connection for high-resolution uploads Important: USB 2.0 is not recommended for GemCam Pro because it may not provide sufficient power for stable operation.
- ReferenceGemIQ App
How Can I Upgrade to a Pro Access Subscription?
Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.
- ReferenceGemIQ Desktop App
How to Upload Media Files to the GemIQ Gallery
The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.
- ReferenceGemIQ App
Will File Names Be Kept If They Are Uploaded?
No, GemIQ does not retain original file names when you upload media, uploaded items appear as "No SKU" in the gallery until you manually assign one.
- ReferenceGemIQ Desktop App
How to Share a Collection from GemIQ
When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.