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- ReferenceGemlightbox Max
What is the difference between GemLightbox Pro and GemLightbox Max?
Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.
- ReferenceGemiq App
GemIQ Pro Subscription: Frequently Asked Questions
You will be sent an activation code and instructions via email to activate your Pro subscription.
- ReferenceGemcam Pro
GemCam Pro iPad Compatibility
At the moment, the GemCam Pro does not support connection to an iPad.
- ReferenceGemiq App
Using One GemIQ Account for Multiple Users
Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!
- ReferenceGemlightbox Pro
Shipping, Delivery, and Tracking FAQ
The GemLightbox and accessories may occasionally be packaged and shipped separately.
- ReferenceGemiq Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background removal, and model shots.
- ReferenceGemiq Desktop App
How to Filter Images in GemIQ Media
There are a few different ways to filter your images.
- ReferenceGemiq Desktop App
How to Upload Media to Your GemIQ Media from a Computer
Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected devices.
- ReferenceGemiq Desktop App
How Media, Products, and Collections Work Together
The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.
- ReferenceGemiq Desktop App
How to Sort and Reorder Items in a Collection
Easily arrange and organice your items in a collection via the GemIQ app.
- ReferenceGemiq Mobile App
Video Rotation Modes and Speed Settings in the GemIQ app
There are 4 video modes that you can use with the GemIQ app on mobile. Simply tap on the mode that you prefer to change the rotation of your turntable.
- ReferenceGemiq Desktop App
How to Share Multiple Images and Videos with a Single Link
The GemIQ's Gallery page gives you the ability to multi-select multiple image and video files and send them in one shareable link either as a public or private link.
- ReferenceGeneral
GemIQ Subscription Policy
Free accounts do not require a registered credit/debit card.
- ReferenceGemiq Desktop App
How to Upload Media Files to the GemIQ Gallery
The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.
- ReferenceGeneral
How to Report an Order Damaged During Shipping
The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).
- ReferenceGemiq App
GemIQ File Specifications: Types, Sizes, and Resolutions
GemIQ allows users to capture both images and videos in high-quality formats tailored for different needs.
- ReferenceGeneral
Orders and Payment FAQ
GemIQ does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.
- ReferenceGemiq App
Free Plan vs. PRO Plan: Which One Is Right for You?
Are you having second thoughts about the PRO Plan?
- ReferenceGemiq Mobile App
How to Add, Generate, and Search SKUs in the GemIQ Mobile App
There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.
- ReferenceGemiq Desktop App
How to Adjust Image Colors in the GemIQ App
The GemIQ Image Editor also allows you to adjust the colors of your images.…
- ReferenceGemcam Pro
GemCam Pro Device Compatibility: Supported Operating Systems
The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phones or tablets at the moment.
- ReferenceGemcam Pro
GemCam Pro Compatibility with Other Products
The GemLightbox Pro & GemLightbox Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to capture professional-quality images and videos of their jewelry with ease, directly from the GemIQ app.
- ReferenceGeneral
Can I Use a Clip-on Macro Lens on My Smartphone?
Yes, it's possible to use a clip-on macro lens on your smartphone for jewelry photography. However, we don't have any specific recommendations for the best clip-on external lens to use with your…
- ReferenceGemcam Pro
Can I Use GemCam Pro with Other Camera Software?
GemCam Pro is designed to be used with GemIQ, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom and light controls.
- ReferenceGemcam Pro
GemCam Pro vs. Smartphone: Which Should You Use for Jewelry Photography?
When it comes to jewelry photography, the right equipment can make all the difference in showcasing the intricate details and vibrant colors of your pieces.
- ReferenceRetouching
What Is Jewelry Photo Retouching?
In the 1830s, Louis Daguerre introduced his gift to the world – the daguerreotype – the world’s first commercially and publicly known photographic process. It was a big stride from the uncertain and…
- ReferenceGemlightbox Macro
What Is GemLightbox Macro?
Pioneered by our team at GemIQ, GemLightbox Macro is engineered using market-leading technology to capture magnificent 10X magnified images and videos of loose diamonds and gemstones ranging…
- ReferenceRetouching
Accepted File Types and Sizes for Retouching
GemIQ retouching accepts most common image formats up to 25 MB per file. All retouched images are returned as JPG at original size unless you specify otherwise when submitting your order.
- ReferenceGemiq App
Does Downloading GemIQ app in China Require a VPN?
The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemIQ app Application without issues.
- ReferenceRetouching
Why Professional Jewelry Retouching Helps You Sell More
Seeking a jewelry retouching service might be all you need to revive your stagnating sales. Studies show that users’ engagement with attractive visual presentations is increasing—and the numbers…