To check the status of your retouching order or your order history, please follow the steps below:
Log in to your Dashboard, open My Orders, and locate your order to see its current status. If you need your order returned sooner than the Due Date, email retouching@gemiq.com with your order number to request expedited processing.
You have submitted at least one retouching order.
You have your Dashboard login credentials ready.
Go to retouch.picupmedia.com/dashboard/login and log in to your account.
Navigate to
Find your order and read its status label:
PROCESSING — Our team is currently working on your order. It will be returned by the Due Date shown on the order.
RETOUCHED — Your order is complete. You can download your images at any time.
IN REVISION — Our team is currently revising your images and will return them as soon as possible.
REVISION COMPLETED — Your revised images are ready. You can download them at any time.
If you need your order returned before the Due Date, email retouching@gemiq.com.
Include your order number in the email.
Our retouching team will review your request and confirm whether expediting is possible.
Your order status is visible in My Orders at any time. If you requested expediting, the retouching team will respond to confirm whether your order can be prioritized.
Can't find your order: Confirm you are logged in to the correct account. If you have multiple accounts, check each one.
Status has not updated: Refresh the page. If it still looks incorrect, contact our support team.
No reply to your expedite request: Allow one business day for a response. If you have not heard back, follow up at retouching@picupmedia.com.
Not including your order number when requesting expediting — this delays the team's ability to act on your request.
Sending expedite requests to general support instead of retouching@gemiq.com.
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