Quick Answer#

If your retouched images are not quite right, you can request a revision. Log in to your GemIQ account on your mobile web browser, navigate to your retouching orders, and submit a revision request with specific instructions for the images that need changes.

Before You Start#

  • You will need a mobile device with an internet browser.

  • Have your GemIQ account login credentials ready.

  • You must have a completed retouching order that you wish to revise.

Steps#

  1. Log In to Your Account: On your mobile device's web browser, go to the Picup Media website and log in to your GemIQ account.

    A Mobile Screen Showing the Picup Media Homepage With a Menu Button Circled and a Login Button Highlighted.

    2. Navigate to Your Orders: Tap on "My account" from the menu, scroll down to "My orders," and tap "Done."