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1. TroubleshootingGemiq Desktop App1 min read

   Why Am I Not Seeing the Integrations Button on My GemIQ Account?

   Find out why the Integrations button isn't visible and how to check if you're using a subaccount.

2. TroubleshootingGemiq Desktop App1 min read

   Why Are My Images Saving Slowly?

   Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.

3. TroubleshootingGemiq App1 min read

   Why Is My Background Appearing Grey Instead of White?

   There are two common causes — and both are an easy fix.

4. TroubleshootingGemcam Pro1 min read

   Why Is My GemCam Pro Not Connecting?

   If your GemCam Pro isn't connecting, work through the steps below in order.

5. TroubleshootingGemlightbox Max1 min read

   Turntable Not Moving? Here's How to Fix It

   Work through the steps below to get your turntable running again.

6. TroubleshootingGemiq Desktop App1 min read

   Using GemIQ App on Tablets

   The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

7. TroubleshootingGemcam Pro2 min read

   GemLightbox Pro Cannot Connect to GemIQ Desktop App

   If the GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary system issues. Follow the troubleshooting steps below to reestablish the connection.

8. TroubleshootingGemiq Mobile App1 min read

   Fix GemIQ Lag on Your Smartphone

   If you experience lag while using GemIQ, try the following steps to improve performance:

9. TroubleshootingGemcam2 min read

   Troubleshooting the 'Could Not Open System Camera Settings' Error

   Users who are experiencing a recurring prompt to open system camera settings while using GemCam can follow the steps outlined below to resolve the issue.

10. TroubleshootingGemiq App2 min read

    Fix GemIQ Sync and Connection Issues

    If you're having trouble syncing media from your GemIQ mobile app to your desktop, follow these steps to troubleshoot and ensure a smooth sync process.

11. TroubleshootingGemiq Mobile App2 min read

    Troubleshooting the 'URLSessionTask Failed' Error in GemIQ

    This error usually occurs due to unstable or poor internet connectivity.

12. TroubleshootingGemiq Desktop App2 min read

    Troubleshooting Shopify Sync Failures

    When syncing to Shopify from the GemIQ app, there could be instances where the sync may fail. Below are some of the most common issues:

13. TroubleshootingGemiq Mobile App2 min read

    Troubleshooting Syncing Issues and Pending Uploads in the GemIQ App

    If you're noticing that your files aren’t appearing in your GemIQ app cloud storage, or if some images are stuck in “pending,” you may be experiencing syncing issues due to the following:

14. TroubleshootingGemiq Desktop App1 min read

    Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App

    If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

15. TroubleshootingGemlightbox Pro1 min read

    How to Troubleshoot the GemLightbox Pro Sparkle Light

    If the Sparkle Light is not functioning:

16. TroubleshootingGemiq Desktop App2 min read

    GemIQ Won't Download or Install on Windows

    Restarting can resolve temporary connectivity or system issues.

17. TroubleshootingGeneral1 min read

    Why Your Jewelry Photos Look Different on Different Screens

    Color variations across devices are common due to different screen calibration settings. As a result, the same image or video may appear slightly different on each screen.

18. TroubleshootingGemcam Pro2 min read

    Troubleshooting GemCam Pro Connection and Power Issues

    If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemHub settings.

19. TroubleshootingGemiq App2 min read

    Troubleshooting Missing GemIQ Account Emails

    Emails from GemIQ are sent by "GemIQ". If you can’t find the email, try searching under that sender. It may have been redirected to a different folder in your email provider.