All products
Account, billing & orders
Quick answers for the questions that don’t belong to a single product: getting GemIQ Pro activated, understanding a charge, managing a subscription, signing in, and ordering or returning something.
Activate GemIQ Pro
Get your Pro features switched on and see what they include.
- When Will My GemIQ Pro Software Be Activated?Find out how GemIQ Pro software activation works and what to do if you haven't received your activation.General
- What Is Included in the GemIQ Pro Access Plan?The GemIQ Pro Access Plan includes 30GB cloud storage, AI-powered editing tools, Shopify integration, shareable collections, and more to help streamline your jewelry photography workflow.General
- Free Plan vs. PRO Plan: Which One Is Right for You?GemIQ is free to download with a Free Plan for basic jewelry content management. Upgrade to PRO Access for 30 GB storage, unlimited AI editing, Virtual Model Try-On, team access, advanced sharing, and Shopify integrations.GemIQ App
Billing, charges & subscriptions
Charges, invoices, payment details and managing or cancelling a subscription.
- I Don't Recognise a Charge on My CardIf you don't recognise a GemIQ charge, provide your invoice details, and we'll review the transaction.General
- How to Manage Your GemIQ SubscriptionLearn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.GemIQ Desktop App
- How to Download Your InvoicesYou will now be able to download their invoices directly from GemIQ.GemIQ Desktop App
- Can I Add a VAT ID to My Invoice?Need your VAT ID on your invoice? Learn how to request an updated invoice after completing your purchase.General
- How to Add Payment Details in the GemIQ appYou can enter your payment details in the GemIQ Desktop app to make renewing your subscription quick and hassle-free.GemIQ Desktop App
- GemIQ Subscription PolicyFree accounts do not require a registered credit/debit card.General
- GemIQ Pro Subscription: Frequently Asked QuestionsYou will be sent an activation code and instructions via email to activate your Pro subscription.GemIQ App
Sign in & your account
Passwords, email changes, verification codes and closing an account.
- How to Change or Reset Your GemIQ Account PasswordIf you have a GemIQ account and forget your password or want to update a new password, you can easily reset your password following these simple steps:GemIQ App
- How to Change Your GemIQ Email AddressCurrently, it is not possible to change the email address associated with your GemIQ account once it has been created.GemIQ App
- How to Create Your GemIQ AccountCreating a GemIQ account is quick and easy. Follow these simple steps to get started:GemIQ App
- I Didn't Receive My Login Verification CodeIf your login verification code hasn't arrived, follow these troubleshooting steps before contacting GemIQ Support.GemIQ App
- How to Delete Your GemIQ AccountThis page guides you through deleting your account on hub.gemlightbox.com. Note that account deletion is irreversible, and all associated data will be permanently removed.GemIQ App
GemStudio credits
Redeem, buy and renew credits, and what to do when a generation isn't right.
- Activating and Using GemStudioGemStudio is our brand-new feature that transforms your jewelry into hyper-realistic model shots, changes gold colors, and places jewelry in beautiful environments — all in one click.GemStudio
- How to Purchase and Recharge GemStudio CreditsLearn how to purchase and recharge GemStudio credits — choose from available credit packages and complete your purchase directly in the GemIQ app or by contacting our support team.GemStudio
- When Do My Monthly GemStudio Credits Renew?Your monthly GemStudio credits renew every month based on the date your subscription was purchased.GemStudio
- What Should I Do If My GemStudio Generation Is Incorrect?If a GemStudio generation is incorrect, you may be able to improve the result or contact the GemIQ Support Team for assistance, depending on the feature used.GemStudio
Orders, accessories & returns
Ordering, shipping and tracking, replacement parts, damaged orders, returns and warranty.
- Can I Purchase Replacement Accessories for My GemIQ Products?Most replacement and additional GemIQ accessories are available for purchase, subject to availability.General
- Orders and Payment FAQGemIQ accepts secure online payments using Visa, Mastercard, American Express, & PayPal. Contact our support directly for split payment options. Payment plans, subject to approval, are available through Klarna. We do not offer Cash on Delivery (COD). Invoices are sent automatically after your purchase, and orders can be canceled before they are shipped.General
- Shipping, Delivery, and Tracking FAQThe GemLightbox and accessories may occasionally be packaged and shipped separately.GemLightbox Pro (2021)
- How to Report an Order Damaged During ShippingThe lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).General
- GemIQ Returns and Refunds PolicyEffective Date: July 25, 2025General
- GemIQ Product Warranty PolicyGemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…General