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- ReferenceGemCam Pro
What is GemCam Pro?
Discover how GemCam Pro helps jewelers capture sharper, more consistent jewelry photos for ecommerce, marketing, and product catalogs.
- SetupGemCam Pro
Get Started with Your GemCam Pro
Connect GemCam Pro to your computer, launch the GemIQ desktop control panel, and capture studio-quality jewelry photos in one click.
- ReferenceGemCam Pro
GemCam Pro System Requirements
GemCam Pro works with most Windows 11 or macOS computers. Here's what matters, plus the setup we recommend for the best experience. Most Im…
- How-toGemCam Pro
Understanding the GemCam Pro Controls in the GemIQ
The GemCam Pro control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.
- TroubleshootingGemCam Pro
Troubleshooting GemCam Pro Connection and Power Issues
If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemIQ settings…
- ReferenceGemCam Pro
GemCam Pro Device Compatibility: Supported Operating Systems
The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phone…
- SetupGemCam Pro
How to Set Up Your GemCam Pro
Learn how to set up your GemCam Pro by connecting it to your computer via USB-C, installing GemIQ, and powering on the camera to start capturing jewelry photos and v…
- ReferenceGemCam Pro
GemCam Pro User Manuals and Product Information
Everything you need to know about your GemCam Pro, from setup and specifications to features and best practices.
- How-toGemCam Pro
How Do I Take Top-Down Shots with the GemCam Pro?
Position the GemCam Pro directly above the jewelry, ensure the piece is centered and in focus, and use the GemLightbox's lighting for clean, consistent t…
- How-toGemCam Pro
How Do I Optimize the Settings for Different Metal Types using GemCam Pro?
…g angle to capture different jewelry metals accurately with GemCam Pro.
- TroubleshootingGemIQ App
Why Can't I Save My Photo After Taking an Image with GemCam Pro?
A photo may fail to save in GemCam Pro if your cloud storage is full or your network connection is interrupted during the data transfer.
- ReferenceGemCam Pro
Can I Change the Shutter Speed or Frame Rate on the GemCam Pro?
GemCam Pro does not support manual shutter speed or frame rate adjustments. Learn which settings are available to customise.
- TroubleshootingGemCam Pro
Why Is My GemCam Pro Not Connecting?
If your GemCam Pro isn't connecting, work through the steps below in order.
- ReferenceGemCam Pro
GemCam Pro iPad Compatibility
At the moment, the GemCam Pro does not support connection to an iPad.
- TroubleshootingGemIQ Desktop App
Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App
…os are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.
- ReferenceGemCam Pro
GemCam Pro Compatibility with Other Products
…x Pro & GemLightbox Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to capture professional-quality images…
- ReferenceGemCam Pro
Can I Use GemCam Pro with Other Camera Software?
GemCam Pro is designed to be used with GemIQ, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom…
- ReferenceGemCam Pro
GemCam Pro Product Information and Technical Specifications
GemCam Pro - Product Sheet
- TroubleshootingGemCam Pro
How to Remove Dust from Your GemCam Pro
…r a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot:
- How-toGemCam Pro
GemCam Pro Camera Settings Reference
You can now access the GemCam Pro camera settings through the settings gear icon ⚙️on the top right of the GemCam Pro control panel.
- TroubleshootingGemCam Pro
Fixing Upside Down Images for GemCam Pro
Quick Answer If your GemCam Pro images are appearing upside down, check the position of the lens. The lens may be installed upside down. Rotate the GemCam Pro l…
- How-toGemLightbox Max
Capturing Your Images and Videos with GemLightbox Max and GemCam Pro
Understanding the functions within the capture mode and control panel allows you to be able to navigate the controls to start your photography.
- How-toGemCam Pro
Getting Sharp Focus on GemCam Pro
For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.
- ReferenceGemCam Pro
GemCam Pro vs. Smartphone: Which Should You Use for Jewelry Photography?
When it comes to jewelry photography, the right equipment can make all the difference in showcasing the intricate details and vibrant colors of your pieces.
- How-toGemCam Pro
How to Change GemCam Pro Resolution in GemIQ
Quick answer To change your GemCam Pro's resolution, open GemIQ on your desktop, navigate to Camera Settings, and select your desired resolution from the dropdown menu.…
- SetupGemLightbox Pro (2021)
Get Started with Your Elite Kit Pro
Set up your GemLightbox Pro and GemCam Pro together — the bundle that takes you from unboxing to studio-grade captures in a single guided flow.
- How-toGemLightbox Pro (2021)
How to Capture Images with the Pro Eclipse and GemCam
…welry images using the Eclipse with the GemLightbox Pro and GemCam, follow these guidelines.
- ReferenceGeneral
What is an Elite Kit?
Discover how Elite Kits combine GemLightbox and GemCam Pro into a complete jewelry photography solution for professional results.
- ReferenceGemIQ Mobile App
Can I Use My Smartphone with GemLightbox?
…mLightbox systems and when you should consider upgrading to GemCam Pro.
- ReferenceGemCam Pro
How Do I Photograph Dark Blue Emeralds?
…Use plenty of light from the GemLightbox magnetic lights or GemCam Pro lights, with yellow lighting providing the best results for this type of gemstone.
- How-toGemIQ Desktop App
How to Photograph Transparent Gemstones Without Glare
…e from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.
- ReferenceGemIQ App
Does GemIQ require an internet connection after I've downloaded it?
…t is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.
- How-toGemIQ Desktop App
How Do I Adjust Brightness and Exposure in the GemIQ Desktop App?
…sting physical accessories on your GemLightbox to using the GemCam Pro light controls and Scene Preset panel.
- SetupGemLightbox Max
Get Started with Your Elite Kit Max
Set up your GemLightbox Max and GemCam Pro together — the high-end bundle for jewelers shooting larger pieces and full collections.
- TroubleshootingGemLightbox Pro (2021)
GemLightbox Pro Cannot Connect to GemIQ Desktop App
…e GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary system issues. Follow the tro…
- TroubleshootingGemIQ Desktop App
Common Prompts in the GemIQ Desktop App and How to Resolve Them
See what triggers the Bluetooth, GemCam connection, browser version, and camera settings prompts in GemIQ, along with quick steps to resolve each.
- How-toGemCam
How to Get the Best Photos with GemCam
Learn how to get the best jewelry photos with GemCam by setting the correct angle, distance, and lighting, and configuring your resolution and filter settings for sharp, professional res…
- ReferenceGeneral
Where Can I Learn More About GemIQ Products?
Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.
- ReferenceGeneral
Which GemIQ Product is Right for My Jewelry Business?
Learn which GemIQ product best suits your jewelry business based on your photography needs, workflow, and content goals.
- ReferenceGemLightbox Pro (2021)
Can I Use My GemLightbox Pro with a Computer?
The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app via Bluetooth.
- ReferenceGeneral
GemIQ Product Warranty Policy
GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase
- TroubleshootingGemCam
Troubleshooting the 'Could Not Open System Camera Settings' Error
…recurring prompt to open system camera settings while using GemCam can follow the steps outlined below to resolve the issue.
- How-toGemCam Pro
How to Shoot Top-Down Angles and Large Jewelry Pieces with GemCam
Yes, it is possible to capture a top-down shot from the GemCam with the GemLightbox Pro only.
- ReferenceGeneral
What does GemIQ sell?
Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.
- How-toGemCam Pro
How Do I Make My Jewelry Photos More Vibrant?
Enhance the color and vibrancy of your jewelry photos with the right background, proper lighting, and simple adjustments in the GemIQ Desktop App.
- How-toGemCam
GemCam Control Panel: Complete Settings Reference
The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.
- SetupGemCam
Setting Up Your GemCam on Desktop
That’s why we made the GemCam. It’s a camera tailored just for jewelry. With enhanced lighting, a macro lens for 5X more zoom, and an easy plug into your computer,…
- ReferenceGeneral
What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
- ReferenceGemIQ App
Free Plan vs. PRO Plan: Which One Is Right for You?
GemIQ is free to download with a Free Plan for basic jewelry content management. Upgrade to PRO Access for 30 GB storage, unlimited AI editing, Virtual Model Try-On, team access, a
- ReferenceGeneral
What's the Difference Between the GemLightbox Pro, GemLightbox Max, and GemLightbox Mini?
The GemLightbox Pro, Max, and Mini are designed for different jewelry photography workflows. Compare their features, capture space, lighting, and ideal use cases to choose the righ
- ReferenceGemLightbox Pro (2021)
What Is GemLightbox Pro?
The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-qu
- ReferenceGemIQ App
GemIQ Pro Subscription: Frequently Asked Questions
You will be sent an activation code and instructions via email to activate your Pro subscription.
- SetupGemLightbox Pro (2021)
How to Set Up the GemLightbox Pro Eclipse
The GemLightbox Pro Eclipse allows you to be able to achieve radiant jewelry images and videos on a completely black background for flat and dangle jewelry when using the GemLightb
- How-toGemIQ Mobile App
Where Do I Find the Profile Page?
In GemIQ's Shopify Sync Settings, choose "Sync Products by Collection" instead of "Sync All Products" to sync only a selected collection to Shopify.
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro White Sparkle and Yellow Sparkle Lights
This article shows you what lights are included in the GemLightbox Pro and how to use it.
- ReferenceGemStudio
What's the Difference Between GemStudio Credits and the GemIQ Pro Subscription?
GemStudio Credits are used for AI image generation, while the GemIQ Pro Subscription unlocks premium software features such as cloud storage, AI editing tools, and integrations.
- ReferenceGeneral
What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?
The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.
- ReferenceGeneral
When Will My GemIQ Pro Software Be Activated?
Find out how GemIQ Pro software activation works and what to do if you haven't received your activation.
- TroubleshootingGemIQ Mobile App
iPhone Pro Camera Focusing Issues When Shooting Jewelry
Some users with iPhone Pro and Pro Max series 12 and above have reported that their images appear blurry or out of focus when capturing jewelry.
- ReferenceGemIQ App
Why Am I Asked to Approve a Shopify Subscription Even Though My GemIQ Lifetime Plan Includes Shopify Integration?
Shopify may display a subscription approval screen when you install the GemIQ app. If your GemIQ Pro plan includes Shopify integration, you will not be charged through Shopify.
- ReferenceGeneral
What Is Included in the GemIQ Pro Access Plan?
The GemIQ Pro Access Plan includes 30GB cloud storage, AI-powered editing tools, Shopify integration, shareable collections, and more to help streamline your jewelry photography wo
- ReferenceGemLightbox Max
What is the difference between GemLightbox Pro and GemLightbox Max?
Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.
- How-toGemLightbox Pro (2021)
How to Ensure Your GemLightbox Pro Is Level
Place on a Flat, Stable Surface Set up your GemLightbox Pro on a solid, flat table or countertop. Avoid soft or uneven surfaces that can cause tilting.
- How-toGemLightbox Pro (2021)
Taking Photos and Videos with Your GemLightbox Pro
To learn how to capture photos and videos using your GemLightbox Pro, refer to our step-by-step guide below:
- SetupGemLightbox Pro (2021)
Setting Up Your GemLightbox Pro
GemLightbox Pro is an all-in-one jewelry photography lightbox designed specifically for jewelers. It’s fitted with a professional lighting system that delivers greater color accura
- ReferenceGemLightbox Pro (2021)
GemLightbox Pro User Manuals and Product Information
GemLightbox Pro User Manual – Chinese
- How-toGemLightbox Pro (2021)
How to Use the GemLightbox Pro Top Viewing Panel
Learn how to open the top viewing panel on your GemLightbox Pro to capture high-quality, top-down photos and videos of your jewelry and gemstones using the side latch mechanism.
- How-toGemLightbox Pro (2021)
How to Use the GemLightbox Pro Phone Stand
The GemLightbox Pro has an included phone stand where you can place your smartphone vertically or horizontally to take photos.
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro with a DSLR Camera
DSLR can be used with the GemLightbox Pro currently to take photos and videos. For Photos, simply point the camera and shoot.
- ReferenceGemLightbox Pro (2021)
When to Use White and Yellow Sparkle Lights with GemLightbox Pro
The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.
- SetupGemLightbox Pro (2021)
Get Started with Your GemLightbox Pro
Set up your GemLightbox Pro, connect it to GemHub via Bluetooth, and capture studio-grade jewelry images straight from your phone.
- How-toGemLightbox Pro (2021)
How to Use the GemLightbox Pro Watch Holder
The GemLightbox Pro comes with a watch holder which allows users to be able to attach their watch directly to the GemLightbox Pro.
- How-toGemLightbox Pro (2021)
Does the GemLightbox Pro Require Calibration?
The GemLightbox Pro does not require calibration.
- How-toGemLightbox Pro (2021)
Recommended Weight Limit for GemLightbox Pro Accessory Holders
When using the accessory holders included with the GemLightbox Pro, we recommend a maximum supported weight of up to 300 grams.
- ReferenceGeneral
What Is a Jewelry Photography System?
Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.
- SetupGemLightbox Max
Get Started with Your GemLightbox Max
Power on your GemLightbox Max, set up the modular accessories, and capture your first sell-ready jewelry photo — no photography experience required.
- SetupGemLightbox Max
What Accessories Come with the GemLightbox Max and How Are They Used?
Discover the accessories included with GemLightbox Max and how to use them for photographing different types of jewelry.
- How-toGemIQ Desktop App
How to Use GemBrush Tool in the GemIQ Desktop App
GemBrush is GemIQ's built-in retouching tool for removing blemishes, brightening dark areas, and correcting overexposed spots directly on your jewelry images.
- How-toGemLightbox Max
What Type of Lights Should I Use for Different Jewelry?
Discover which Sparkle Lights work best for different jewelry types and how to achieve the best photography results.
- ReferenceGeneral
What Is the Best Lighting Setup for Photographing Pearls?
For the most natural-looking pearl photography, use soft, even lighting and avoid sparkle lighting that can overpower the pearl's natural luster.
- TroubleshootingGemIQ Desktop App
Using GemIQ App on Tablets
The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.
- ReferenceGemIQ App
How Are Images Transferred and Stored in GemIQ?
The GemLightbox connects to the GemIQ app via Bluetooth. Once saved, your images are available on your GemIQ cloud storage, so you can access them from anywhere.
- How-toGemLightbox Max
How to Prevent Overexposure in Your Jewelry Photography
Overexposure is one of the most common issues in jewelry photography and it's usually a quick fix. Here's how to address it from both the hardware and software side.
- How-toGemIQ Desktop App
How to Save Custom Presets in the GemIQ App
Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.
- How-toGemLightbox Max
How Do I Get a Pure White Background?
There are a few different ways to achieve a clean, pure white background in the GemIQ app.
- TroubleshootingGemIQ App
Why Is My Background Appearing Grey Instead of White?
There are two common causes — and both are an easy fix.
- TroubleshootingGemLightbox Max
Turntable Not Moving? Here's How to Fix It
Work through the steps below to get your turntable running again.
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro Turntables
Place your jewelry piece on either or both turntables and start shooting beautiful jewelry pieces.
- ReferenceGemIQ App
How Can I Upgrade to a Pro Access Subscription?
Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.
- ReferenceGemLightbox Pro (2021)
How Do I Transfer Ownership of My Pro Subscription?
Transfer your GemIQ subscription ownership by inviting the new owner through the Members page or contact the GemIQ Support Team for assistance.
- ReferenceGemIQ App
Do I Need a Pro Plan to Connect GemIQ with Shopify?
Shopify integration allows you to sync your products between GemIQ and your Shopify store, making it easier to manage your product listings and publish content online. This feature
- TroubleshootingGemLightbox Pro (2021)
How to Troubleshoot the GemLightbox Pro Sparkle Light
If the Sparkle Light is not functioning:
- How-toGemLightbox Pro (2021)
How to Prevent Jewelry from Shaking in GemLightbox Pro
Shaking can happen when your jewelry or setup isn’t fully stable. This might be caused by table vibrations, nearby movement, or the jewelry design itself.
- How-toGemLightbox Pro (2021)
How to Set Up, Clean, and Maintain Your GemLightbox Pro
How to Set Up, Clean, and Maintain Your GemLightbox Pro Quick Answer The GemLightbox Pro arrives fully assembled — just plug it in and start shooting. Clean it regularly with a mil
- ReferenceGemLightbox Mini
What is GemLightbox Mini?
The GemLightbox Mini is a compact, AI-powered jewelry photography system designed for everyday jewelry workflows. It allows you to quickly capture professional photos and 360° vide
- ReferenceGemSparkle
What is GemSparkle?
Discover how GemSparkle helps jewelers create beautiful close-up jewelry content for social media, marketing, and everyday product showcases.
- How-toGemIQ Desktop App
How to Set Up Shopify Integration in GemIQ
To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.
- Account & BillingGemIQ Desktop App
How to Manage Your GemIQ Subscription
Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.
- TroubleshootingGemIQ App
Why Can't I See the Integrations Option in GemIQ?
The Integrations section is only available to the main user and if the account is on a Pro subscription. Members and sub-users do not have permission to access or manage integrati
- TroubleshootingGemLightbox (2014)
Fix Blurry Jewelry Photos
Proper maintenance is key. Over time, extended use of mobile phones or cameras can lead to misty or unfocused images.
- Account & BillingGemIQ Desktop App
How to Add Team Members (Subusers) to Your GemIQ Account
GemIQ Pro lets you add up to 2 team members (subusers or subaccounts), each with their own login and a shared gallery. Here's how to invite, remove or transfer ownership.
- SetupGemLightbox (2014)
How to Set Up Your GemLightbox
Learn how to set up your GemLightbox Pro or legacy GemLightbox model. Follow these steps to connect power, position your smartphone, and start capturing jewelry photos and videos w
- ReferenceGemIQ Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background remo
- How-toGemIQ Mobile App
Adjusting Camera Settings in the GemIQ Mobile App
Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos o
- How-toGemIQ Mobile App
How Do I Adjust Brightness and Exposure in the GemIQ Mobile App?
Find out how to control brightness and exposure when shooting with the GemIQ mobile app — from adjusting physical accessories on your GemLightbox to using the manual brightness con
- ReferenceGeneral
GemIQ Subscription Policy
Free accounts do not require a registered credit/debit card.
- How-toGemStudio
Activating and Using GemStudio
GemStudio is our brand-new feature that transforms your jewelry into hyper-realistic model shots, changes gold colors, and places jewelry in beautiful environments — all in one cli
- ReferenceGemLoupe
GemLoupe Compatibility with Smartphones and Other Devices
Absolutely! GemLoupe was designed to be compatible with any smartphone including smartphones with more than 1 camera. It can also work on tablets and iPads.
- Account & BillingGemIQ App
How to Change Your GemIQ Email Address
Currently, it is not possible to change the email address associated with your GemIQ account once it has been created.
- TroubleshootingGemLightbox (2014)
Troubleshooting GemLightbox Bluetooth Connection Issues
To ensure a successful connection, please make sure that Bluetooth is enabled on both your GemLightbox device and your mobile phone.
- TroubleshootingGemIQ Mobile App
Troubleshoot iOS Camera Issues in GemIQ
On very rare occasions, the camera may appear green for the first time.
- ReferenceGemIQ App
What Happens When You Exceed GemIQ app's AI Feature Limits
If you've used up your AI feature quota under the free plan, here are your options:
- ReferenceGemLightbox Macro
GemLightbox Macro: Supported Gemstone Sizes and Capabilities
What sizes of gemstones or diamonds can I capture? The GemLightbox Macro can photograph diamonds and gemstones between 0.1mm and 30mm, which generally corresponds to 0.1ct to 50ct
- SetupGemSparkle
Get Started with Your GemSparkle
Charge your GemSparkle, pick a lighting mode for the stones you're shooting, and capture brilliant jewelry photos anywhere — counter, trade show, or outdoors.
- How-toGemLightbox Macro
Recording Multiple Stones with the GemLightbox Macro
The GemLightbox Macro is optimized to record one stone at a time, ensuring each video is crisp, focused, and color-accurate.