How to Troubleshoot the GemLightbox Pro Sparkle Light#

Quick Answer#

If your Sparkle Light is not turning on, the most common cause is a dirty or poor connection between the light and the GemLoupe. Cleaning the magnetic connectors on both components with a microfiber cloth usually resolves the issue.

Before You Start#

  • Have your GemLightbox Pro, GemLoupe, and Sparkle Light accessory ready.

  • Locate the clean, dry microfiber cloth that came with your equipment.

Steps#

  1. Carefully detach the Sparkle Light from the GemLoupe.

  2. Using the microfiber cloth, gently wipe the gold-colored magnetic connector points on the Sparkle Light.

  3. Wipe the corresponding magnetic connector points on the GemLoupe.

  4. Firmly re-attach the Sparkle Light to the GemLoupe. You should feel it click securely into place.