Quick answer#

If you see a dust speck or mark in your GemCam Pro images or videos, the issue is usually on the sparkle lens or camera lens. Clean both lenses with a lint-free cloth and retest. If the speck remains, record a test video without the sparkle lens attached to help isolate the source before contacting support.

Before you start#

  • A clean, lint-free cloth (microfiber is ideal)

  • A well-lit area to inspect the lenses

Steps#

  1. Unscrew the sparkle lens from the GemCam Pro.

  2. Wipe both the sparkle lens and the camera lens gently with a lint-free cloth. Do not press hard or use rough materials.

  3. Reattach the sparkle lens to the GemCam Pro.

  4. Take a test image or video to check whether the dust or speck is still visible.

  5. If the speck is still present, record a short video with the sparkle lens completely removed.

  6. Compare the results: