How to Remove Dust from Your GemCam Pro

Quick answer

If you see a dust speck or mark in your GemCam Pro images or videos, the issue is usually on the sparkle lens or camera lens. Clean both lenses with a lint-free cloth and retest. If the speck remains, record a test video without the sparkle lens attached to help isolate the source before contacting support.

Before you start

  • A clean, lint-free cloth (microfiber is ideal)

  • A well-lit area to inspect the lenses

Steps

  1. Unscrew the sparkle lens from the GemCam Pro.

  2. Wipe both the sparkle lens and the camera lens gently with a lint-free cloth. Do not press hard or use rough materials.

  3. Reattach the sparkle lens to the GemCam Pro.

  4. Take a test image or video to check whether the dust or speck is still visible.

  5. If the speck is still present, record a short video with the sparkle lens completely removed.

  6. Compare the results: If the speck disappears without the sparkle lens, the lens is the source. If the speck remains, the camera sensor may need attention — proceed to contact support.

Expected result

After cleaning both lenses, dust specks or marks should no longer appear in your images or videos. If the speck was caused by the sparkle lens, removing or replacing it will resolve the problem.

If this does not work

If cleaning does not resolve the issue, or if the speck persists even without the sparkle lens attached, contact support at