Before You Start#
Make sure all of the following are in order:
GemLightbox Max is powered on
GemIQ app is installed and up to date
Bluetooth is enabled on your phone or computer
Your jewelry piece is placed on the turntable
Step 1: Check for a Hardware Issue#
At the back of the GemLightbox Max, you'll find a switch with three settings: Slow, App, and Fast. Turn the switch to Slow or Fast to manually activate the turntable.
If the jewelry completes a full turn — no hardware issue. Move to Step 2.
If the turntable doesn't move — record a short video of the issue and contact the support team at support@gemiq.com with the footage attached.