For optimal performance of GemCam Pro without latency, your system should meet the following recommended requirements:
GemIQ MacOS App
MacOS 13.0 (Ventura) or above
Safari 15.0 or above
Mac models supported: https://support.apple.com/en-hk/HT213264
Active internet connection of at least 25 Mbps (both upload and download) recommended
For devices running on the Apple M1 chip, we recommend switching the image resolution to 1200 x 1200 if you experience latency issues.
For optimal performance, using a device with an M2 chip or newer is recommended.
GemIQ Windows App
Windows 10 or above
Chrome (109 or above) or Edge (116 or above)
Intel Core i5 or equivalent AMD processor (minimum), Intel Core i7 or equivalent (recommended)
Minimum 8GB RAM, 16GB or above recommended
Dedicated graphics card supporting 4K resolution, such as NVIDIA GeForce GTX 1060 or higher, or AMD equivalent
USB 4.0 or above port
UVC (USB Video Class) 1.5 or above
Bluetooth 4.2 or above
Active internet connection of at least 25 Mbps (both upload and download) recommended
If you continue to experience latency on your computer, try adjusting the image resolution to 1200 x 1200 to check if your processor can handle video processing more efficiently.