If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

Clear the Cache#

Temporary files can sometimes slow down performance.

  1. Open the GemIQ Desktop App.

  2. Go to Help → Troubleshooting.

  3. Click Clear Cache & Local Data.

  4. Confirm the pop-up to restart the app.

  5. Test recording again.

💡 Tip: Clearing the cache only removes temporary files — your photos and videos will remain safe.

Uninstall and Reinstall GemIQ#

If the issue persists after clearing the cache:

  1. Uninstall the GemIQ application from your computer.

  2. Download and install the latest version from GemIQ from the following

    • Windows: Microsoft Store

    • Mac: App Store