Troubleshooting GemLightbox Bluetooth Connection Issues

Quick Answer

If your GemLightbox device isn't connecting to the GemHub, the most common causes are that Bluetooth is disabled on your phone, the GemLightbox device is not in the correct mode, or the app is missing required permissions. Ensure your device is powered on, in App Mode (for GemLightbox Pro), and that the GemHub has all necessary permissions in your phone's settings.

Before You Start

  • Make sure the GemHub is installed on your smartphone.

  • Confirm your GemLightbox device (GemLightbox, Pro, Turntable, Aerial) is plugged in and powered on.

  • Enable Bluetooth on your smartphone.

Steps

Follow these steps to diagnose and fix connection problems.

  1. Check Your GemLightbox Device's Status

    • For GemLightbox Pro: Make sure the switch on the back of the unit is set to App Mode.

    • For the Turntable: Check that the white power indicator light on the back is on.

    • For the Aerial: Look for the white power indicator light at the top near the magnets.

  2. Check Smartphone Permissions for the GemHub

    • On Android: Go to Settings, find the GemHub, tap on Permissions