1. Update your GemCam Pro When you connect the GemCam Pro, the GemIQ app will show a popup if an update is available. Click Update and let it complete before reconnecting.

2. Check the cable connection Make sure the cable is firmly plugged in and secured at both ends — the GemCam Pro and your desktop.

3. Try a different cable Swap in a different USB-C cable to rule out a cable fault.

4. Disable conflicting cameras Other webcams or virtual cameras can interfere with the GemCam Pro.

  • Windows: Open Device Manager, find the camera list, right-click any other cameras, and select Disable device.

  • macOS: Go to System Settings and disable any apps that control cameras.

After disabling, restart your computer and reconnect the GemCam Pro.

5. Clear the app cache Corrupted cache files can cause connection issues.

For macOS:

  1. Open GemIQ on your desktop

  2. Go to Help > Troubleshooting

  3. Click Clear cache and local data

  4. GemIQ will restart — log back in and reconnect the camera