The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app.

The GemLightbox Pro itself always connects to the GemIQ app via Bluetooth. This Bluetooth connection allows the GemIQ app to communicate with and control the GemLightbox Pro, regardless of whether you are using a smartphone or a computer.

There are two common ways to use the GemLightbox Pro:

Using a Smartphone#

Connect your GemLightbox Pro to the GemIQ app on your smartphone via Bluetooth. Your smartphone camera will be used to capture photos and videos.

Using a Computer#

If you have a GemCam Pro, you can use your GemLightbox Pro together with a computer. In this setup:

  • The GemLightbox Pro connects to the GemIQ app via Bluetooth.

  • The GemCam Pro connects to your computer via USB-C.

  • The GemIQ app communicates with both devices to control image capture.

This is a supported workflow and is commonly used by customers who capture images using a GemCam Pro.

Expected Result#

Your GemLightbox Pro should successfully connect to the GemIQ app via Bluetooth. Depending on your setup, you can then capture images using either your smartphone camera or a GemCam Pro connected to your computer.

Common Questions#

Can I use my GemLightbox Pro with a computer?#

Yes. When paired with a GemCam Pro, the GemLightbox Pro can be used with a computer.

Does the GemLightbox Pro connect directly to my computer?#

No. The GemLightbox Pro connects to the GemIQ app via Bluetooth. If you are using a computer, it is the GemCam Pro that connects to the computer via USB-C.

Can I still use my smartphone with the GemLightbox Pro?#

Yes. The GemLightbox Pro works with the GemIQ app on a compatible smartphone, using your phone's camera for image capture.

Can the GemLightbox Pro connect to two devices at the same time?#

No. The GemLightbox Pro can only maintain one Bluetooth connection at a time.

If the GemLightbox Pro is already connected to the GemIQ app on one device (such as a smartphone or computer), it must be disconnected before another device can connect.

If you need to switch devices, simply disconnect the current Bluetooth connection and reconnect the GemLightbox Pro to the GemIQ app on your preferred device. This ensures a stable and reliable connection during image capture.