GemIQ's desktop app shows a handful of common prompts — Bluetooth connection, GemCam connection, browser version, and camera settings — each with a simple fix, covered below.

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Connection with Bluetooth Prompt

This appears while GemIQ is trying to connect to your GemLightbox device over Bluetooth.

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To resolve it:

  1. Confirm your computer's Bluetooth (version 4.0 or above) is turned on.

  2. Turn off Bluetooth on any other previously connected devices as only one device should be actively paired at a time.

  3. Switch Bluetooth off and back on, then try reconnecting.

  4. Restart GemIQ, then restart your computer if the issue continues.

  5. Restart your GemLightbox device (press the black button on the side twice for the Turntable; unplug and replug the Aerial; toggle the mode switch for GemLightbox Pro).

  6. Reinstall the GemIQ application on your desktop

Connection with GemCam Prompt

This appears while GemIQ is trying to connect to your GemCam or GemCam Pro.

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To resolve it: