Troubleshooting GemCam Pro Connection and Power Issues#

Quick Answer#

If your GemCam Pro is not turning on or is not detected by your computer, the issue is usually caused by a poor USB-C connection, a conflict with other camera devices, or a software setting in GemIQ. Following the steps below, from checking the physical connection to resetting the app, will resolve most detection problems.

Before You Start#

  • Your GemCam Pro

  • The USB-C cable provided with your GemCam Pro

  • A computer with the GemIQ installed

Steps#

  1. Check the Physical Connection
    Ensure the USB-C cable is securely plugged into both the GemCam Pro and a USB-C port on your computer. If you are using a USB hub, unplug the camera and connect it directly to your computer, as hubs can sometimes prevent the camera from receiving enough power.