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Setting Up Your GemCam on Desktop · GemIQ Learn

Learning Center

HardwareGemCam

Earlier-generation jewelry camera. Still supported, deprioritized in favor of GemCam Pro.

Articles · 13

Setup2

GemCam User Manual and Specifications1 min read
Setting Up Your GemCam on Desktop3 min read

How-to5

GemCam Control Panel: Complete Settings Reference4 min read
GemCam Resolution and Format Settings2 min read
How to Get a White Background with GemCam1 min read
How to Get the Best Photos with GemCam3 min read
How to Save GemCam Files Directly to Your Computer1 min read

Troubleshooting5

Fix Upside-Down GemCam Images on Windows1 min read
GemCam Is Not Focusing2 min read
GemCam Not Connecting to Your Computer2 min read
Lines Appearing on Your GemCam Control Panel1 min read
Troubleshooting the 'Could Not Open System Camera Settings' Error2 min read

Reference1

GemCam System Requirements1 min read

Home/GemCam/Setting Up Your GemCam on Desktop

Setup

Setting Up Your GemCam on Desktop

That’s why we made the GemCam. It’s a camera tailored just for jewelry. With enhanced lighting, a macro lens for 5X more zoom, and an easy plug into your computer, take your GemLightbox and…

3 min read·Updated May 14, 2026

Quick Answer

Download GemIQ, connect your GemCam via USB-C, and select it in the app to start shooting. The full setup takes under five minutes.

Before You Start

Download and log in to GemIQ.
Have your USB-C data transfer cable ready (included in the box).
If your computer does not have a USB-C port, locate the included USB-A adapter.
If you are also connecting a GemLightbox or GemLightbox Pro, ensure your computer's Bluetooth (version 4.0 or above) is turned on.

Steps

Part 1: Connect Your GemCam

Open GemIQ and log in. Go to hub.gemlightbox.com and sign in to your account.

GemIQ app Login Screen

Connect the GemCam to your computer.
Plug the USB-C cable into the GemCam and your computer, then press the power button. If your computer does not have a USB-C port, use the included USB-A adapter.
A green indicator light on the GemCam confirms it is on and connected.

GemCam Connected to Computer with Green Indicator Light

The connected platform that helps jewelers capture, edit, sell, and scale.

Help

Learning Center
Search
Contact Support

Hardware

GemLightbox
GemLightbox Pro (2021)
GemLightbox Max
GemCam Pro

Software & Services

GemIQ app
GemStudio
Retouching Service

Policies

All Policies
Privacy
Terms

© 2026 GemIQ. All rights reserved.

GemCam Connected to Computer with Green Indicator Light

Select GemCam in the GemIQ
Click the GemCam button in the GemHub control panel. You are now ready to start shooting.

GemCam Button Selected in the GemIQ app Control Panel

Allow GemCam access when prompted.
On first setup, your computer will display a permission prompt asking to connect the GemCam. Click Allow.

OS Permission Prompt to Allow GemCam Connection

Confirm the GemCam is active
Once connected, the GemCam toggle switches on automatically. You are ready to capture your first image.

GemCam Toggle Enabled and Ready to Shoot

Open the Device panel. In GemIQ control panel, click the Device button to select which device you are using.

Device Button in the GemIQ app Control Panel

Select your device
If you have multiple GemLightbox products, or want to use the GemCam on its own, choose the correct device from the Device section. GemIQ will automatically reconnect to the last device you used.

Device Selection List in the GemIQ app

Bluetooth note: To connect a GemLightbox product via Bluetooth, make sure your computer's Bluetooth (version 4.0 or above) is enabled, and that Bluetooth is turned off on any other devices that were previously paired.

Select the device type and serial number.
Choose the correct device type, then select your specific device by its serial number.

Device Type and Serial Number Selection in the GemIQ app

Confirm the connection. After connecting, your device's serial number will appear in the GemHub control panel.

Connected Device Serial Number Displayed in the GemIQ app

Expected Result

Your GemCam is connected and active in GemIQ. The GemCam toggle is on, the green indicator light is visible on the device, and your serial number appears in the control panel. You are ready to shoot.

If This Does Not Work

GemCam not detected by GemHub: Try a different USB-C cable or port. Make sure you are using a high-speed data transfer cable — charging-only cables will not work.
No green indicator light: Check that the GemCam is powered on and the cable is firmly connected on both ends.
GemCam button not visible in the GemHub: Refresh your browser, then disconnect and reconnect the GemCam. Power on the GemCam before loading GemHub.
Bluetooth device not found: Confirm your computer's Bluetooth is on (version 4.0 or above). Turn off Bluetooth on any previously paired devices to avoid conflicts.
Permission prompt did not appear: Disconnect the GemCam, close GemHub, reconnect the GemCam, then reopen GemHub.

Common Mistakes

Using a USB charging cable instead of a USB-C data transfer cable — the GemCam will not be detected.
Opening GemHub before powering on the GemCam — always connect and power on the GemCam first.
Leaving Bluetooth active on previously paired devices, which causes GemLightbox pairing conflicts.
Selecting the wrong device type or serial number in the Device settings.

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