Does GemIQ require an internet connection after I've downloaded it?

GemIQ is installed as a desktop application, but downloading it does not enable offline functionality. The app requires an active internet connection each time it's opened in order to run properly.

This requirement also extends to GemCam Pro, GemIQ's built-in tool for capturing images and videos of jewelry and gemstones. GemCam Pro needs a live internet connection to operate, so image and video capture will not work while offline.

If your internet connection drops while GemIQ is open, the app and GemCam Pro will stop functioning until connectivity is restored.

Common Questions

Does GemIQ work offline?
No. GemIQ requires an internet connection to run, even after it has been downloaded and installed.

Why does a downloaded app need internet to work?
GemIQ connects to our servers each time it runs to function properly, so downloading the app does not make it available offline.

Will GemCam Pro work without internet?
No. GemCam Pro requires an active internet connection to capture images and videos.

What happens if my internet disconnects while using GemIQ?
GemIQ and GemCam Pro will stop working until your internet connection is restored.