The Integrations section is only available to the Organization Owner of a GemIQ Pro Plan.
If you can't see the Integrations option, one of the following may apply:
You're Using the Free Plan#
Integrations are a feature available with the GemIQ Pro Plan.
If your account is on the Free Plan, the Integrations section will not be available. To access integrations, you'll need to upgrade your subscription.
You're Not the Main Account Holder#
Even if your account has GemIQ Pro Access, only the organization owner or main account holder can access and manage integrations.
If you're signed in as a member or sub-user, you won't see the Integrations option. This is expected behaviour.
If you need to connect or manage an integration, you ca ask the main account owner to provide you the main account access or to transfer ownership to your account if you should be managing the workspace.
How to Check Who the Organization Owner Is#
Open the GemIQ app.
Go to Profile > Members.
The account labelled Owner is the Organization Owner.
If you're unsure which subscription plan you're on or believe you should have access to integrations, please contact support@gemiq.com with your account email, and our team will be happy to help.
Common Questions#
Why can't I see the Integrations option?#
The Integrations section is only available to the Organization Owner on a GemIQ Pro Access Plan.
Do I need a Pro Plan to use integrations?#
Yes. Integrations are available exclusively with the GemIQ Pro Access Plan.
I'm on the Pro Plan but still can't see Integrations. Why?#
Check whether you're signed in as the Organization Owner. Members and sub-users don't have permission to access the Integrations section.
Can a Member manage integrations?#
No. Only the Organization Owner can connect and manage integrations.
How do I become the Organization Owner?#
The current Organization Owner can transfer ownership to your account if appropriate.