Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.
You can view, activate, upgrade, downgrade, cancel, renew, or download invoices for your GemIQ subscription directly from the Profile menu inside GemIQ. All subscription management is handled in one place — no need to contact support for routine changes.
Log in to your GemIQ account at hub.gemlightbox.com.
To activate a new subscription, have your activation code email ready.
To downgrade, delete any sub-accounts that exceed the lower plan's limit before proceeding.
In the GemIQ app:
Open GemIQ and click the Profile icon in the bottom left corner.
Select Subscriptions from the menu to view your current plan.
In the GemIQ App:
Your active subscription is also visible on the GemIQ app Dashboard.
After purchasing a GemIQ Pro plan, check your inbox for an email containing your activation code.
Click Activate GemIQ in the email to open the activation page.
Enter your activation code. Your subscription activates immediately.
Log in to GemIQ and click the Profile icon in the bottom left corner.
Click your account name and select Profile.
Navigate to Subscriptions.
Select the plan that meets your needs and click Upgrade.
Follow the on-screen prompts to complete the upgrade.
Log in to GemIQ and click the Profile icon in the bottom left corner.
Navigate to Subscriptions.
Select the plan you want to move to and click Downgrade.
Important: The number of active sub-accounts in your account must not exceed the limit of the plan you are downgrading to. Delete any extra sub-accounts before proceeding.
Log in to GemIQand click the Profile icon in the bottom left corner.
Navigate to Subscriptions.
Click Cancel Subscription.
Important: No refunds are issued for the remaining portion of your current billing cycle. You retain access to all Pro features until the billing period ends, after which your account automatically reverts to the Free plan.
If you canceled and want to continue your subscription before the billing cycle ends:
Log in to GemIQ and click the Profile icon in the bottom left corner.
Navigate to Subscriptions.
Click Renew Subscription.
Confirm the renewal when the pop-up appears.
Log in to GemIQ and click Profile in the bottom left corner.
Select Payments and Billing.
Find the invoice you need and click Export.
The invoice downloads as a PDF and opens automatically.
View: Your current plan and renewal date are visible under Subscriptions.
Activate: Your Pro subscription is active immediately after entering the code.
Upgrade: You gain access to the new plan's features right away.
Downgrade: Your account moves to the lower plan at the end of the current billing cycle.
Cancel: Pro access continues until the billing period ends, then your account reverts to the Free plan.
Renew: Your subscription continues without interruption.
Invoices: A PDF invoice downloads to your device.
Activation code not working: Copy the full code from the email and avoid extra spaces. Check your spam folder if you did not receive the activation email.
Upgrade or downgrade button not visible: Refresh the page and confirm you are logged in to the correct account.
Cannot downgrade: Reduce your active sub-accounts to the lower plan's limit, then try again.
Invoice not downloading: Try a different browser, or check your browser's download settings.
Attempting to downgrade without first deleting extra sub-accounts that exceed the new plan's limit.
Expecting a refund after canceling — no refunds are issued for the remaining billing period.
Not checking the spam folder when the activation code email does not arrive.
Yes. If you purchased your GemLightbox through eBay or from another owner, you can contact our support team to check the subscription options available for the device.
Please provide the original order number associated with the GemLightbox so our team can verify the unit and assist you with the next steps.
If the unit previously had a subscription or promotional access, this may need to be verified before it can be activated on a new account.
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