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Creating and Editing Collections in GemIQ

Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and share them with clients.

How to Use GemBrush Tool in the GemIQ Desktop App

GemBrush is GemIQ's built-in retouching tool for removing blemishes, brightening dark areas, and correcting overexposed spots directly on your jewelry images.

How to Set Up Shopify Integration in GemIQ

To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.

How to Create Consistent Product Photography in a Collection?

Keep your catalogue looking professional and uniform with these tips for consistent jewelry photography in GemIQ, from grid mode to auto-centering.

How to Manage Your GemIQ Subscription

Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.

How to Upload Media Files to the GemIQ Gallery

The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.

How to Integrate GemIQ with The Edge

The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.

How to Customize and Share a Collection in GemIQ

Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.

How to Share a Collection from GemIQ

When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.

How to Use AI Editing Tools for Jewelry Photos

The GemIQ’s edit media interface gives you the ability to edit and retouch your jewelry images using AI.

Why Does My Shopify Sync Only Flash When I Try to Sync?

If the Shopify Sync button only flashes and nothing happens, it's usually due to one of these reasons: Your Shopify store is not connected successfully. There are no products in GemIQ to sync. Your media files do not have SKUs assigned.

What Are the Limitations of the RapNet Integration?

The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to understand what the integration supports and its current limitations.

Common Prompts in the GemIQ Desktop App and How to Resolve Them

See what triggers the Bluetooth, GemCam connection, browser version, and camera settings prompts in GemIQ, along with quick steps to resolve each.

Best Practices to Improve Computer Performance for GemIQ

Get the most out of the GemIQ desktop app by keeping your computer running at its best with these simple performance tips.

How to Remove Shadows from Product Photos?

Find out how to get shadow-free jewelry photos in GemIQ by setting up a clean white background before shooting and using the Remove BG tool after capture.

How to Photograph Transparent Gemstones Without Glare

Transparent gemstones are prone to glare from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.

How do I Clear the Cache in GemIQ?

Clearing cache in the GemIQ removes temporary files and local data that the app stores to improve speed and performance. Over time, this data can become outdated or corrupted, leading to issues such as:

Why Can't I Download Images Taken with the GemIQ Mobile App on the Desktop App?

Mobile app photos must finish syncing to GemIQ cloud storage before they can be downloaded from the desktop app, so interrupted syncs, full storage, or account mismatches will block downloads.

How to Reduce Reflections When Photographing Gemstones

Some reflections are expected when photographing gemstones. Learn how to minimize distracting ones using your GemLightbox setup, angle adjustments, and GemBrush.

Why Is My GemIQ App Lagging?

Learn the most common causes of GemIQ lagging and how to fix them step by step, from checking your internet connection to clearing your app cache.

Using GemIQ App on Tablets

The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

How Do I Adjust Brightness and Exposure in the GemIQ Desktop App?

Find out how to control brightness and exposure when shooting with the GemIQ desktop app — from adjusting physical accessories on your GemLightbox to using the GemCam Pro light controls and Scene Preset panel.

What Should I Do If My GemLightbox Disconnects During a Session?

What Is GemBrush?

How Do I Change the Contact Email on My Collection Share Link?

Update the contact email shown on your GemIQ Collection Share Link through the Share Settings.

Why Am I Not Seeing the Integrations Button on My GemIQ Account?

Find out why the Integrations button isn't visible and how to check if you're using a subaccount.

How to Save Custom Presets in the GemIQ App

Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.

Why Are My Images Saving Slowly?

Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.

Adding Measurements to Your Jewelry Image in GemIQ

The GemIQ Image Editor also allows you to add measurements to your item.

Export Your Product List to a File

GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

How to Filter Images in GemIQ Media

There are a few different ways to filter your images.

How to Upload Media to Your GemIQ Media from a Computer

Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected devices.

How to Access Video Tutorials in GemIQ

GemIQ provides video tutorials on using the software.

How Media, Products, and Collections Work Together

The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.

How to Sort and Reorder Items in a Collection

Easily arrange and organice your items in a collection via the GemIQ app.

How to Share Multiple Images and Videos with a Single Link

The GemIQ's Gallery page gives you the ability to multi-select multiple image and video files and send them in one shareable link either as a public or private link.

Troubleshooting Shopify Sync Failures

When syncing to Shopify from the GemIQ app, there could be instances where the sync may fail. Below are some of the most common issues:

Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App

If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

How to Adjust Image Colors in the GemIQ App

The GemIQ Image Editor also allows you to adjust the colors of your images.…

Managing Your Products in GemIQ

Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.

How to Update Your Personal Information in GemIQ

To access your personal settings:

Use Your Own Domain for GemIQ Share Links

By default, any media, product, or collection shared from the GemIQ uses the gembox.app domain.

GemIQ Won't Download or Install on Windows

Restarting can resolve temporary connectivity or system issues.

How to Add Payment Details in the GemIQ app

You can enter your payment details in the GemIQ Desktop app to make renewing your subscription quick and hassle-free.

How to Bulk Edit Images with GemAI

Paid users can select up to 50 images at a time to apply any of the following AI features in GemIQ

How to Copy Products Between Collections

Here is how you can select individual products from one collection and copy them to another collection.

How to Embed a GemIQ Video on Your Website

GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.

How to Download Your Invoices

You will now be able to download their invoices directly from GemIQ.

How to Crop and Resize Images in GemIQ

The GemIQ image editor allows you to edit, resize and crop your images.

How to Download Media Files from GemIQ

Learn how to download photos and videos from your GemIQ Gallery, Products, or Collections — with automatic SKU-based file naming and options for custom image sizes and high-quality video exports.

Troubleshooting Fast Video Playback on macOS

If your GemHub video plays too fast after uploading it to YouTube from your MacBook, it could be due to the YouTube playback speed settings or a known macOS bug that affects video playback.

How to Set Up the RapNet Video Sync Integration

Learn how to connect GemIQ to your RapNet account to automatically sync jewelry videos to your existing listings by matching SKUs in GemIQ with Stock numbers in RapNet.

Export GemIQ Products to WooCommerce

Learn how to export your GemIQ product catalog as a CSV file and import it into WooCommerce using the built-in product importer, including how to map fields correctly for a smooth transfer.

How to Add Team Members (Subusers) to Your GemIQ Account

GemIQ Pro lets you add up to 2 team members (subusers or subaccounts), each with their own login and a shared gallery. Here's how to invite, remove or transfer ownership.

How to Customize Your Brand on Shared Links

Learn how to customize your GemIQ share links with your company logo, contact information, and a branded banner to deliver a professional and consistent experience for your customers.

Managing SKUs for Your Products in GemIQ

Learn how to create, view, edit, and reassign SKUs in GemIQ — one at a time or in bulk — to keep your jewelry inventory organized and easy to track.

Managing Product Information in GemIQ

GemIQ allows users to create and manage custom product attributes to better organize and describe their jewelry items. These attributes can be text, numerical, or dropdown in nature.

How to Print a Collection from GemIQ

Easily print a PDF catalog of your jewelry collection directly from GemIQ.

How to Resize an Image After Using GemIQ AI Editing

Learn how to resize your jewelry images in GemIQ, even after applying AI Background Removal or AI Retouching.

Upload a Custom Background Image for Virtual Try-On

You can add in your own image, models and custom backgrounds too!