You can enter your payment details in the GemIQ Desktop app to make renewing your subscription quick and hassle-free.
You can save a credit or debit card directly in the GemIQ app under your account's Payments and Billing settings. Once saved, your card will be used automatically when your subscription renews.
You must be logged in to your GemIQ account.
Have your credit or debit card ready (card number, expiration date, and security code).
In the GemIQ app, click your Profile icon and select Payments and Billing.
Click Add Card and enter your card details.
Your card will appear as a saved payment method in Payments and Billing. It will be charged automatically when your subscription renews.
Card not saving: Check that all fields are filled in correctly, including the security code. Some prepaid cards are not accepted.
Page not loading: Try refreshing the page or clearing your browser cache, then sign in again.
Error message at checkout: Confirm your card is enabled for international or online transactions with your bank.
No "Add Card" button visible: Your account may already have a saved card. Scroll down in the Payments and Billing section to review existing cards.
Entering the wrong expiration date format — use MM/YY as shown on your card.
Using a virtual or single-use card that may be declined for recurring billing.
Not clicking Add to confirm — closing the dialog early will not save the card.
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