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How Can I Upgrade to a Pro Access Subscription?

Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.

GemIQ Pro Subscription: Frequently Asked Questions

You will be sent an activation code and instructions via email to activate your Pro subscription.

Will File Names Be Kept If They Are Uploaded?

No, GemIQ does not retain original file names when you upload media, uploaded items appear as "No SKU" in the gallery until you manually assign one.

Fix GemIQ Sync and Connection Issues

If you're having trouble syncing media from your GemIQ mobile app to your desktop, follow these steps to troubleshoot and ensure a smooth sync process.

Does GemIQ Support Syncing Shopify Product Variants?

GemIQ currently does not support syncing Shopify product variants. Variants should be managed directly within Shopify.

How Do I Upload Images and Videos to The Edge Using Cloud Storage?

You can upload images and videos from GemIQ to The Edge POS by exporting them to a cloud storage folder and importing them through The Edge's Cloud Images feature.

What is GemIQ?

Learn what GemIQ is and how it helps jewelers create professional photos, 360° videos, AI-generated content, and e-commerce-ready jewelry visuals, all in-house.

Is a VPN Required for Customers in China to Download GemIQ?

No VPN is needed to download GemIQ on Windows or Apple devices in China, only the Android app requires one, since Google Play is blocked there.

How Do I Create a Model with the Virtual Try-On Template on the GemIQ Desktop App?

Open your jewelry image's editor, select Apply Model Template, choose a template for the product type, adjust the fit, then save to create a virtual try-on model image.

Why Can't I Save My Photo After Taking an Image with GemCam Pro?

A photo may fail to save in GemCam Pro if your cloud storage is full or your network connection is interrupted during the data transfer.

Sync by Collection in GemIQ with Shopify

GemIQ supports syncing by collection, create the collection you want to sync, then use the "Sync by Collections" option under the Shopify integration settings to sync just that collection.

Does GemIQ require an internet connection after I've downloaded it?

GemIQ requires an active internet connection to run, even though it is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.

How Do I Remove Reflections from My Image?

Some reflections are a natural part of photographing jewelry. Learn how to reduce unwanted reflections while preserving your jewelry's brilliance.

Must I Enter an Organization Name When Creating a GemIQ Account?

Find out what to enter for the organization name when signing up for a GemIQ account.

Why Can't I See the Integrations Option in GemIQ?

The Integrations section is only available to the main user and if the account is on a Pro subscription. Members and sub-users do not have permission to access or manage integrations.

Do I Need a Pro Plan to Connect GemIQ with Shopify?

I Didn't Receive My Login Verification Code

If your login verification code hasn't arrived, follow these troubleshooting steps before contacting GemIQ Support.

Where Is My Gallery? I Can't Find My Images

If your gallery appears to be missing, try accessing GemIQ through hub.gemlightbox.com and sign in using your usual account. In many cases, this will restore access to your gallery.

Why Is the T-Bar Earring Stand Still Visible After Using AI Background Removal?

The T-bar earring stand may still be visible in side-angle images due to the way AI detects objects. Front-facing images produce the best background removal results.

Why Am I Asked to Approve a Shopify Subscription Even Though My GemIQ Lifetime Plan Includes Shopify Integration?

Shopify may display a subscription approval screen when you install the GemIQ app. If your GemIQ Pro plan includes Shopify integration, you will not be charged through Shopify.

How Are Images Transferred and Stored in GemIQ?

The GemLightbox connects to the GemIQ app via Bluetooth. Once saved, your images are available on your GemIQ cloud storage, so you can access them from anywhere.

Why Is My Background Appearing Grey Instead of White?

There are two common causes — and both are an easy fix.

Using One GemIQ Account for Multiple Users

Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!

How to Delete Your GemIQ Account

This page guides you through deleting your account on hub.gemlightbox.com. Note that account deletion is irreversible, and all associated data will be permanently removed.

GemIQ File Specifications: Types, Sizes, and Resolutions

GemIQ allows users to capture both images and videos in high-quality formats tailored for different needs.

How to Create Your GemIQ Account

Creating a GemIQ account is quick and easy. Follow these simple steps to get started:

How to Download and Install the GemIQ App

Learn how to download and install GemIQ on your Mac, Windows PC, iPhone, iPad, or Android device from the official app stores, and get started with your account.

Free Plan vs. PRO Plan: Which One Is Right for You?

Are you having second thoughts about the PRO Plan?

Does Downloading GemIQ app in China Require a VPN?

The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemIQ app Application without issues.

What Happens to My Files If My GemIQ Subscription Expires?

When your GemIQ subscription is not renewed, you may wonder what happens to your files. Understanding how file storage and syncing work can help you manage your account effectively and ensure your files are not lost.