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How to Upload Media Files to the GemIQ Gallery

The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.

How to Integrate GemIQ with The Edge

The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.

How to Customize and Share a Collection in GemIQ

Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.

How to Share a Collection from GemIQ

When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.

How to Use AI Editing Tools for Jewelry Photos

The GemIQ’s edit media interface gives you the ability to edit and retouch your jewelry images using AI.

Why Does My Shopify Sync Only Flash When I Try to Sync?

If the Shopify Sync button only flashes and nothing happens, it's usually due to one of these reasons: Your Shopify store is not connected successfully. There are no products in GemIQ to sync. Your media files do not have SKUs assigned.

What Are the Limitations of the RapNet Integration?

The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to understand what the integration supports and its current limitations.

Common Prompts in the GemIQ Desktop App and How to Resolve Them

See what triggers the Bluetooth, GemCam connection, browser version, and camera settings prompts in GemIQ, along with quick steps to resolve each.

Best Practices to Improve Computer Performance for GemIQ

Get the most out of the GemIQ desktop app by keeping your computer running at its best with these simple performance tips.

How to Remove Shadows from Product Photos?

Find out how to get shadow-free jewelry photos in GemIQ by setting up a clean white background before shooting and using the Remove BG tool after capture.

How to Photograph Transparent Gemstones Without Glare

Transparent gemstones are prone to glare from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.

How to Create Consistent Product Photography a Collection?

Keep your catalogue looking professional and uniform with these tips for consistent jewelry photography in GemIQ, from grid mode to auto-centering.

How do I Clear the Cache in GemIQ?

Clearing cache in the GemIQ removes temporary files and local data that the app stores to improve speed and performance. Over time, this data can become outdated or corrupted, leading to issues such as:

Why Can't I Download Images Taken with the GemIQ Mobile App on the Desktop App?

Mobile app photos must finish syncing to GemIQ cloud storage before they can be downloaded from the desktop app, so interrupted syncs, full storage, or account mismatches will block downloads.

How to Set Up Shopify Integration in GemIQ

To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.

How to Reduce Reflections When Photographing Gemstones

Some reflections are expected when photographing gemstones. Learn how to minimize distracting ones using your GemLightbox setup, angle adjustments, and GemBrush.

Why Is My GemIQ App Lagging?

Learn the most common causes of GemIQ lagging and how to fix them step by step, from checking your internet connection to clearing your app cache.

Using GemIQ App on Tablets

The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

How Do I Adjust Brightness and Exposure in the GemIQ Desktop App?

Find out how to control brightness and exposure when shooting with the GemIQ desktop app — from adjusting physical accessories on your GemLightbox to using the GemCam Pro light controls and Scene Preset panel.

What Should I Do If My GemLightbox Disconnects During a Session?

How to Manage Your GemIQ Subscription

Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.

What Is GemBrush?

How Do I Change the Contact Email on My Collection Share Link?

Update the contact email shown on your GemIQ Collection Share Link through the Share Settings.

Why Am I Not Seeing the Integrations Button on My GemIQ Account?

Find out why the Integrations button isn't visible and how to check if you're using a subaccount.

How to Save Custom Presets in the GemIQ App

Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.

Why Are My Images Saving Slowly?

Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.

Adding Measurements to Your Jewelry Image in GemIQ

The GemIQ Image Editor also allows you to add measurements to your item.

Export Your Product List to a File

GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

How to Filter Images in GemIQ Media

There are a few different ways to filter your images.

How to Upload Media to Your GemIQ Media from a Computer

Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected devices.