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1. TroubleshootingGemiq Desktop App1 min read

   Why Am I Not Seeing the Integrations Button on My GemIQ Account?

   Find out why the Integrations button isn't visible and how to check if you're using a subaccount.

2. How-toGemiq Desktop App2 min read

   How to Integrate GemIQ with The Edge

   The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores. Features include: Point of…

3. How-toGemiq Desktop App1 min read

   How to Save Custom Presets in the GemIQ App

   Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.

4. TroubleshootingGemiq Desktop App1 min read

   Why Are My Images Saving Slowly?

   Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.

5. TroubleshootingGemiq Desktop App1 min read

   Using GemIQ App on Tablets

   The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

6. How-toGemiq Desktop App2 min read

   How to Connect Your Shopify Store to GemIQ

   To initiate the GemIQ integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemIQ and select the integrations tab.

7. How-toGemiq Desktop App1 min read

   Adding Measurements to Your Jewelry Image in GemIQ

   The GemIQ Image Editor also allows you to add measurements to your item.

8. How-toGemiq Desktop App2 min read

   Export Your Product List to a File

   GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

9. ReferenceGemiq Desktop App2 min read

   How to Filter Images in GemIQ Media

   There are a few different ways to filter your images.

10. ReferenceGemiq Desktop App1 min read

    How to Upload Media to Your GemIQ Media from a Computer

    Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected devices.

11. How-toGemiq Desktop App1 min read

    How to Access Video Tutorials in GemIQ

    GemIQ provides video tutorials on using the software.

12. ReferenceGemiq Desktop App1 min read

    How Media, Products, and Collections Work Together

    The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.

13. ReferenceGemiq Desktop App1 min read

    How to Sort and Reorder Items in a Collection

    Easily arrange and organice your items in a collection via the GemIQ app.

14. ReferenceGemiq Desktop App2 min read

    How to Share Multiple Images and Videos with a Single Link

    The GemIQ's Gallery page gives you the ability to multi-select multiple image and video files and send them in one shareable link either as a public or private link.

15. ReferenceGemiq Desktop App1 min read

    How to Upload Media Files to the GemIQ Gallery

    The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.

16. TroubleshootingGemiq Desktop App2 min read

    Troubleshooting Shopify Sync Failures

    When syncing to Shopify from the GemIQ app, there could be instances where the sync may fail. Below are some of the most common issues:

17. TroubleshootingGemiq Desktop App1 min read

    Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App

    If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

18. ReferenceGemiq Desktop App1 min read

    How to Adjust Image Colors in the GemIQ App

    The GemIQ Image Editor also allows you to adjust the colors of your images.…

19. How-toGemiq Desktop App3 min read

    Managing Your Products in GemIQ

    Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.

20. Account & BillingGemiq Desktop App1 min read

    How to Update Your Personal Information in GemIQ

    To access your personal settings:

21. AI EditingGemiq Desktop App2 min read

    How to Use AI Editing Tools for Jewelry Photos

    The GemIQ’s edit media interface gives you the ability to edit and retouch your jewelry images using AI.

22. How-toGemiq Desktop App2 min read

    Use Your Own Domain for GemIQ Share Links

    By default, any media, product, or collection shared from the GemIQ uses the gembox.app domain.

23. TroubleshootingGemiq Desktop App2 min read

    GemIQ Won't Download or Install on Windows

    Restarting can resolve temporary connectivity or system issues.

24. Account & BillingGemiq Desktop App1 min read

    How to Add Payment Details in the GemIQ app

    You can enter your payment details in the GemIQ Desktop app to make renewing your subscription quick and hassle-free.

25. AI EditingGemiq Desktop App2 min read

    How to Bulk Edit Images with GemAI

    Paid users can select up to 50 images at a time to apply any of the following AI features in GemIQ

26. TroubleshootingGemiq Desktop App1 min read

    How to Clear the Cache in GemIQ

    Clearing cache in the GemIQ removes temporary files and local data that the app stores to improve speed and performance. Over time, this data can become outdated or corrupted, leading to issues such as:

27. ReferenceGemiq Desktop App1 min read

    How to Copy Products Between Collections

    Here is how you can select individual products from one collection and copy them to another collection.

28. ReferenceGemiq Desktop App1 min read

    How to Embed a GemIQ Video on Your Website

    GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.

29. ReferenceGemiq Desktop App2 min read

    Creating and Editing Collections in GemIQ

    Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and share them with clients.

30. Account & BillingGemiq Desktop App1 min read

    How to Download Your Invoices

    You will now be able to download their invoices directly from GemIQ.