GemIQ Won't Download or Install on Windows#

Quick Answer#

GemIQ installs through the Microsoft Store on Windows. If the download or installation is failing, the most common causes are a network restriction, an outdated version of Windows, or a corrupted Microsoft Store cache. Follow the steps below in order until the issue is resolved.

Before You Start#

  • Confirm you have administrator access on your Windows computer.

  • Ensure your computer is connected to the internet.

  • Have your GemIQ login details ready for when the installation completes.

Steps#

Step 1 — Restart Your Computer and Router

  1. Open the Start menu, select Power, and choose Restart.

  2. Unplug your Wi-Fi router from the power source.