If clicking Start Sync on the Shopify Sync page results in a brief flashes but does not begin the synchronization process, check the following:
Verify Your Shopify Store Is Connected#
If your Shopify store was not connected successfully, GemIQ will not be able to start syncing.
To resolve this:
Disconnect or delete the existing Shopify connection.
Reconnect your Shopify store.
Complete the authorization process.
Try syncing again.
If the connection was incomplete or interrupted, reconnecting the store usually resolves the issue.
Make Sure You Have Products in GemIQ#
The Shopify integration only syncs products that exist within GemIQ.
If your GemIQ account doesn't contain any products, there is nothing available to sync.
Before syncing:
Create or import the products you want to publish.
Verify that they appear in your GemIQ inventory.
Once products are available, try running the sync again.
Check That Your Media Files Have SKUs#
Each product must have a SKU before it can be synced to Shopify.
If your media files or products do not have SKUs assigned, the synchronization cannot proceed.
To resolve this:
Open the product in GemIQ.
Assign a unique SKU.
Save the changes.
Run the Shopify sync again.
If the Issue Continues#
If you've completed the checks above and the sync still only flashes:
Disconnect and reconnect your Shopify store.
Confirm your products exist in GemIQ.
Verify that every product has a SKU.
Contact GemIQ Support if the issue persists.
Common Questions#
Why does nothing happen when I click Sync?#
This usually indicates that GemIQ cannot start the synchronization due to a failed store connection, missing products, or products without SKUs.
Can I sync products without SKUs?#
No. Each product must have a unique SKU before it can be synced to Shopify.
Do I need products in GemIQ before syncing?#
Yes. Only products with SKUs that exist in GemIQ can be synchronized to Shopify.
Will reconnecting my Shopify store fix the issue?#
If the original connection was unsuccessful or interrupted, deleting the existing connection and reconnecting the store often resolves the problem.