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What is GemCam Pro?

Discover how GemCam Pro helps jewelers capture sharper, more consistent jewelry photos for ecommerce, marketing, and product catalogs.

Why Is My GemCam Pro Not Connecting?

If your GemCam Pro isn't connecting, work through the steps below in order.

GemLightbox Pro Cannot Connect to GemIQ Desktop App

If the GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary system issues. Follow the troubleshooting steps below to reestablish the connection.

GemCam Pro iPad Compatibility

At the moment, the GemCam Pro does not support connection to an iPad.

Getting Sharp Focus on GemCam Pro

For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

How to Set Up Your GemCam Pro

Learn how to set up your GemCam Pro by connecting it to your computer via USB-C, installing GemIQ, and powering on the camera to start capturing jewelry photos and videos.

Guide to GemCam and GemCam Pro Settings in GemIQ Desktop App

A complete reference for all camera settings available in the GemIQ Desktop App for GemCam and GemCam Pro devices, including turntable controls, lighting, color, AI workflows, and output settings.

GemCam Pro Device Compatibility: Supported Operating Systems

The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phones or tablets at the moment.

GemCam Pro Compatibility with Other Products

The GemLightbox Pro & GemLightbox Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to capture professional-quality images and videos of their jewelry with ease, directly from the GemIQ app.

Can I Use GemCam Pro with Other Camera Software?

GemCam Pro is designed to be used with GemIQ, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom and light controls.

GemCam Pro vs. Smartphone: Which Should You Use for Jewelry Photography?

When it comes to jewelry photography, the right equipment can make all the difference in showcasing the intricate details and vibrant colors of your pieces.

Troubleshooting GemCam Pro Connection and Power Issues

If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemHub settings.

GemCam Pro Product Information and Technical Specifications

GemCam Pro - Product Sheet

How to Remove Dust from Your GemCam Pro

If you notice dust or a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot:

GemCam and GemCam Pro System Requirements

Find the recommended system requirements for using GemCam and GemCam Pro with GemHub on macOS and Windows computers.

GemCam Pro Camera Settings Reference

You can now access the GemCam Pro camera settings through the settings gear icon ⚙️on the top right of the GemCam Pro control panel.

How to Change GemCam Pro Resolution in GemIQ

Understanding the GemCam Pro Controls in the GemHub

The GemCam Pro control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

Get Started with Your GemCam Pro

Connect GemCam Pro to your computer, launch the GemIQ desktop control panel, and capture studio-quality jewelry photos in one click.

GemCam Pro System Requirements

For optimal performance of GemCam Pro without latency, your system should meet the following recommended requirements:

How to Shoot Top-Down Angles and Large Jewelry Pieces with GemCam

Yes, it is possible to capture a top-down shot from the GemCam with the GemLightbox Pro only.