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1. How-toGemlightbox Max2 min read

   How Do I Set Up the GemLightbox Max Eclipse?

   Simply insert the GemLightbox Max Eclipse backdrop and plate over the built-in white shooting surface to begin capturing jewelry on a premium black background.

2. SetupGemlightbox Max5 min read

   Get Started with Your GemLightbox Max

   Power on your GemLightbox Max, set up the modular accessories, and capture your first sell-ready jewelry photo — no photography experience required.

3. How-toGemlightbox Max2 min read

   How Do I Use the Watch Holder for GemLightbox Max?

   Use the GemLightbox Max Watch Holder to securely position your watch for stable, centered, and professional-looking images and videos.

4. How-toGemlightbox Max2 min read

   How Do I Access and Use the Settings Panel in GemIQ?

   Open the Settings panel from the gear icon on the capture screen to control AI workflow automation, watermarking, save quality, resolution, and the framing grid.

5. How-toGemlightbox Max4 min read

   Capturing Your Images and Videos with GemLightbox Max and GemCam Pro

   Understanding the functions within the capture mode and control panel allows you to be able to navigate the controls to start your photography.

6. TroubleshootingGemlightbox Max1 min read

   What Do I Do If There's an Issue With My GemLightbox Max or Its Accessories?

   If there is an issue with your GemLightbox Max or accessories, send a photo of the hardware issue, your unit's serial number, and your order number, and our team will arrange a replacement if it's within warranty.

7. TroubleshootingGemlightbox Max1 min read

   Why Does My GemLightbox Max Blink Once and Turn Off?

   The GemLightbox Max briefly blinking after being connected to power is normal. It indicates that the unit has successfully received power.

8. TroubleshootingGemlightbox Max2 min read

   Why Is My 360° Video Not Rotating Smoothly?

   If your 360° video appears jerky or doesn't rotate smoothly, learn how to determine whether the issue is caused by the turntable, the recording, or video playback.

9. TroubleshootingGemlightbox Max1 min read

   What Do I Do If My GemLightbox Max Suddenly Does Not Turn On?

   If your GemLightbox Max suddenly does not turn on, try performing a power reset by disconnecting and reconnecting the power cable. This resolves many temporary power issues.

10. ReferenceGemlightbox Max1 min read

    Do You Provide a White Bust Accessory with the GemLightbox Max?

    Find out if GemIQ offers a white bust accessory for the GemLightbox Max and discover a compatible alternative.

11. ReferenceGemlightbox Max1 min read

    What is the difference between GemLightbox Pro and GemLightbox Max?

    Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.

12. How-toGemlightbox Max1 min read

    How to Turn On the Top Lights of the GemLightbox Max

    Learn how to switch on the Rotating Lights System on your GemLightbox Max and start capturing jewelry with enhanced brilliance and sparkle.

13. How-toGemlightbox Max1 min read

    What Type of Lights Should I Use for Different Jewelry?

    Discover which Sparkle Lights work best for different jewelry types and how to achieve the best photography results.

14. SetupGemlightbox Max3 min read

    What Accessories Come with the GemLightbox Max and How Are They Used?

    Discover the accessories included with GemLightbox Max and how to use them for photographing different types of jewelry.

15. How-toGemlightbox Max2 min read

    How to Prevent Overexposure in Your Jewelry Photography

    Overexposure is one of the most common issues in jewelry photography and it's usually a quick fix. Here's how to address it from both the hardware and software side.

16. How-toGemlightbox Max1 min read

    How Do I Get a Pure White Background?

    There are a few different ways to achieve a clean, pure white background in the GemIQ app.

17. TroubleshootingGemlightbox Max1 min read

    Turntable Not Moving? Here's How to Fix It

    Work through the steps below to get your turntable running again.

18. SetupGemlightbox Max3 min read

    Get Started with Your Elite Kit Max

    Set up your GemLightbox Max and GemCam Pro together — the high-end bundle for jewelers shooting larger pieces and full collections.