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1. ReferenceGeneral2 min read

   What Is the Best Lighting Setup for Photographing Pearls?

   For the most natural-looking pearl photography, use soft, even lighting and avoid sparkle lighting that can overpower the pearl's natural luster.

2. TroubleshootingGeneral2 min read

   Why Your Jewelry Photos Look Different on Different Screens?

   Color variations across devices are common due to different screen calibration settings. As a result, the same image or video may appear slightly different on each screen.

3. ReferenceGeneral3 min read

   GemIQ Returns and Refunds Policy

   Effective Date: July 25, 2025

4. ReferenceGeneral1 min read

   Do You Offer a Lease Program for GemIQ Products?

   GemIQ does not currently offer a lease program for any of its products.

5. ReferenceGeneral1 min read

   Can I Purchase Replacement Accessories for My GemIQ Products?

   Most replacement and additional GemIQ accessories are available for purchase, subject to availability.

6. ReferenceGeneral2 min read

   Orders and Payment FAQ

   GemIQ accepts secure online payments using Visa, Mastercard, and American Express. We do not offer payment plans, split payments, or Cash on Delivery (COD). Invoices are sent automatically after your purchase, and orders can be canceled before they are shipped.

7. ReferenceGeneral1 min read

   What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?

   The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.

8. Account & BillingGeneral1 min read

   Can I Add a VAT ID to My Invoice?

   Need your VAT ID on your invoice? Learn how to request an updated invoice after completing your purchase.

9. ReferenceGeneral1 min read

   When Will My GemIQ Pro Software Be Activated?

   Find out how GemIQ Pro software activation works and what to do if you haven't received your activation.

10. Account & BillingGeneral1 min read

    Can I Pay in My Local Currency?

    GemIQ currently provides all pricing and quotations in USD. Learn how purchases in other currencies are processed.

11. Account & BillingGeneral1 min read

    I Don't Recognise a Charge on My Card

    If you don't recognise a GemIQ charge, provide your invoice details, and we'll review the transaction.

12. ReferenceGeneral1 min read

    What Is Included in the GemIQ Pro Access Plan?

    The GemIQ Pro Access Plan includes 30GB cloud storage, AI-powered editing tools, Shopify integration, shareable collections, and more to help streamline your jewelry photography workflow.

13. SetupGeneral1 min read

    Which GemIQ Product is Right for My Jewelry Business?

    Learn which GemIQ product best suits your jewelry business based on your photography needs, workflow, and content goals.

14. SetupGeneral1 min read

    What is an Elite Kit?

    Discover how Elite Kits combine GemLightbox and GemCam Pro into a complete jewelry photography solution for professional results.

15. SetupGeneral1 min read

    Why Do Jewelry Photos Matter for Online Selling?

    Discover why clear, consistent jewelry photography is one of the most important factors in creating a professional online shopping experience.

16. SetupGeneral1 min read

    Where Can I Learn More About GemIQ Products?

    Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.

17. SetupGeneral1 min read

    Is GemIQ Only for Ecommerce Jewelry Businesses?

    Discover how GemIQ supports jewelry businesses of all types, from ecommerce sellers and retailers to manufacturers, repair specialists, and custom jewelers.

18. SetupGeneral2 min read

    What Is a Jewelry Photography System?

    Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.

19. SetupGeneral1 min read

    Who is GemIQ for?

    Discover which types of jewelry businesses benefit from GemIQ's photography systems, AI-powered software, and content creation tools.

20. SetupGeneral2 min read

    What does GemIQ sell?

    Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.

21. ReferenceGeneral2 min read

    GemIQ Subscription Policy

    Free accounts do not require a registered credit/debit card.

22. ReferenceGeneral2 min read

    How to Report an Order Damaged During Shipping

    The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).

23. ReferenceGeneral1 min read

    Can I Use a Clip-on Macro Lens on My Smartphone?

    Yes, it's possible to use a clip-on macro lens on your smartphone for jewelry photography. However, we don't have any specific recommendations for the best clip-on external lens to use with your…

24. ReferenceGeneral1 min read

    What's the Difference Between GemLightbox and GemLightbox Pro?

    The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.

25. ReferenceGeneral2 min read

    GemIQ Product Warranty Policy

    GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…

26. ReferenceGeneral20 min read

    GemIQ Privacy Policy

    GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, retain, or…

27. ReferenceGeneral2 min read

    GemIQ Hardware Replacement Policy

    This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…