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- SetupGeneral
Why Do Jewelry Photos Matter for Online Selling?
Discover why clear, consistent jewelry photography is one of the most important factors in creating a professional online shopping experience.
- SetupGeneral
Where Can I Learn More About GemIQ Products?
Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.
- SetupGeneral
Is GemIQ Only for Ecommerce Jewelry Businesses?
Discover how GemIQ supports jewelry businesses of all types, from ecommerce sellers and retailers to manufacturers, repair specialists, and custom jewelers.
- SetupGeneral
What Is a Jewelry Photography System?
Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.
- SetupGeneral
Who is GemIQ for?
Discover which types of jewelry businesses benefit from GemIQ's photography systems, AI-powered software, and content creation tools.
- SetupGeneral
What does GemIQ sell?
Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.
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GemIQ Subscription Policy
Free accounts do not require a registered credit/debit card.
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How to Report an Order Damaged During Shipping
The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).
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Orders and Payment FAQ
GemIQ does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.
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Can I Use a Clip-on Macro Lens on My Smartphone?
Yes, it's possible to use a clip-on macro lens on your smartphone for jewelry photography. However, we don't have any specific recommendations for the best clip-on external lens to use with your…
- TroubleshootingGeneral
Why Your Jewelry Photos Look Different on Different Screens
Color variations across devices are common due to different screen calibration settings. As a result, the same image or video may appear slightly different on each screen.
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What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
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GemIQ Product Warranty Policy
GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…
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GemIQ Privacy Policy
GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, retain, or…
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GemIQ Hardware Replacement Policy
This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…
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GemIQ Returns and Refunds Policy
Effective Date: July 25, 2025