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What's the Difference Between GemLightbox and GemLightbox Pro?

The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.

Free Plan vs. PRO Plan: Which One Is Right for You?

GemIQ is free to download with a Free Plan for basic jewelry content management. Upgrade to PRO Access for 30 GB storage, unlimited AI editing, Virtual Model Try-On, team access, advanced sharing, and Shopify integrations.

What is GemLightbox Mini?

The GemLightbox Mini is a compact, AI-powered jewelry photography system designed for everyday jewelry workflows. It allows you to quickly capture professional photos and 360° videos, organize your inventory, and publish products to Shopify directly from your smartphone using the GemIQ app.

GemLoupe User Manual and Product Information

GemLoupe User Manual - English

What does GemIQ sell?

Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.

Who is GemIQ for?

Discover which types of jewelry businesses benefit from GemIQ's photography systems, AI-powered software, and content creation tools.

Is GemIQ Only for Ecommerce Jewelry Businesses?

Discover how GemIQ supports jewelry businesses of all types, from ecommerce sellers and retailers to manufacturers, repair specialists, and custom jewelers.

Where Can I Learn More About GemIQ Products?

Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.

Why Do Jewelry Photos Matter for Online Selling?

Discover why clear, consistent jewelry photography is one of the most important factors in creating a professional online shopping experience.

What is GemStudio?

Discover how GemStudio helps jewelers create AI-generated model shots, lifestyle images, and marketing content from existing jewelry photos.

What is GemSparkle?

Discover how GemSparkle helps jewelers create beautiful close-up jewelry content for social media, marketing, and everyday product showcases.

What is an Elite Kit?

Discover how Elite Kits combine GemLightbox and GemCam Pro into a complete jewelry photography solution for professional results.

Which GemIQ Product is Right for My Jewelry Business?

Learn which GemIQ product best suits your jewelry business based on your photography needs, workflow, and content goals.

What's the Difference Between the GemLightbox Pro, GemLightbox Max, and GemLightbox Mini?

The GemLightbox Pro, Max, and Mini are designed for different jewelry photography workflows. Compare their features, capture space, lighting, and ideal use cases to choose the right solution.

GemCam User Manual and Specifications

GemCam User Manual – English

Can I Use My Smartphone with GemLightbox?

Discover how compatible smartphones work with GemLightbox systems and when you should consider upgrading to GemCam Pro.

What Is GemLightbox Pro?

The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-quality photos and videos of jewelry in just a few clicks.

What is GemIQ?

Learn what GemIQ is and how it helps jewelers create professional photos, 360° videos, AI-generated content, and e-commerce-ready jewelry visuals, all in-house.

What Is a Jewelry Photography System?

Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.

What is GemCam Pro?

Discover how GemCam Pro helps jewelers capture sharper, more consistent jewelry photos for ecommerce, marketing, and product catalogs.

Orders and Payment FAQ

GemIQ accepts secure online payments using Visa, Mastercard, American Express, & PayPal. Contact our support directly for split payment options. Payment plans, subject to approval, are available through Klarna. We do not offer Cash on Delivery (COD). Invoices are sent automatically after your purchase, and orders can be canceled before they are shipped.

GemIQ Pro Subscription: Frequently Asked Questions

You will be sent an activation code and instructions via email to activate your Pro subscription.

GemLightbox Mini Specification

Download the GemLightbox Mini product sheet for full specifications and everything included in the box

Creating and Editing Collections in GemIQ

Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and share them with clients.

GemIQ Mobile Camera Settings and Device Selection

Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background removal, and model shots.

GemCam Pro System Requirements

GemCam Pro works with most Windows 11 or macOS computers. Here's what matters, plus the setup we recommend for the best experience. Most Important Requirements USB 3.0 or higher 5V, up to 700mA USB power Modern Windows 11 or macOS computer Direct USB connection where possible Stable internet connection for high-resolution uploads Important: USB 2.0 is not recommended for GemCam Pro because it may not provide sufficient power for stable operation.

How Can I Upgrade to a Pro Access Subscription?

Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.

How to Upload Media Files to the GemIQ Gallery

The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.

Will File Names Be Kept If They Are Uploaded?

No, GemIQ does not retain original file names when you upload media, uploaded items appear as "No SKU" in the gallery until you manually assign one.

How to Share a Collection from GemIQ

When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.

GemCam Pro Device Compatibility: Supported Operating Systems

The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phones or tablets at the moment.

Does GemIQ Support Syncing Shopify Product Variants?

GemIQ currently does not support syncing Shopify product variants. Variants should be managed directly within Shopify.

What Are the Limitations of the RapNet Integration?

The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to understand what the integration supports and its current limitations.

Does the GemLightbox Mini Require a Subscription to Use?

No. The GemLightbox Mini does not require a subscription to function. You can use the hardware and capture professional jewelry photos and videos without an ongoing subscription.

Shipping, Delivery, and Tracking FAQ

The GemLightbox and accessories may occasionally be packaged and shipped separately.

Best Practices for Using GemSparkle

Get the best results from GemSparkle by correctly aligning your phone, positioning your jewelry, and choosing the right lighting mode.`

Can I Use GemSparkle to Photograph Pearls?

GemSparkle can be used to capture close-up photos and videos of pearls. For the best results, use the Black Eclipse Cloth with the sparkle effects turned off.

How Do I Photograph Dark Blue Emeralds?

Dark blue emeralds typically require additional manual adjustments to enhance their blue tones. Use plenty of light from the GemLightbox magnetic lights or GemCam Pro lights, with yellow lighting providing the best results for this type of gemstone.

GemCam Pro User Manuals and Product Information

Everything you need to know about your GemCam Pro, from setup and specifications to features and best practices.

What Is the Best Lighting Setup for Photographing Pearls?

For the most natural-looking pearl photography, use soft, even lighting and avoid sparkle lighting that can overpower the pearl's natural luster.

Is a VPN Required for Customers in China to Download GemIQ?

No VPN is needed to download GemIQ on Windows or Apple devices in China, only the Android app requires one, since Google Play is blocked there.

Does GemIQ require an internet connection after I've downloaded it?

GemIQ requires an active internet connection to run, even though it is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.

GemIQ Returns and Refunds Policy

Effective Date: July 25, 2025

When Do My Monthly GemStudio Credits Renew?

Your monthly GemStudio credits renew every month based on the date your subscription was purchased.

Must I Enter an Organization Name When Creating a GemIQ Account?

Find out what to enter for the organization name when signing up for a GemIQ account.

Do You Offer a Lease Program for GemIQ Products?

GemIQ does not currently offer a lease program for any of its products.

Can I Purchase Replacement Accessories for My GemIQ Products?

Most replacement and additional GemIQ accessories are available for purchase, subject to availability.

What's the Difference Between GemStudio Credits and the GemIQ Pro Subscription?

GemStudio Credits are used for AI image generation, while the GemIQ Pro Subscription unlocks premium software features such as cloud storage, AI editing tools, and integrations.

Frequently Asked Questions About GemStudio

What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?

The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.

Can I Control the Size of My Jewelry in GemStudio?

GemStudio generates realistic images of your jewelry, but it does not currently support precise control over the size or scale of the jewelry within the generated image.

How Do I Transfer Ownership of My Pro Subscription?

Transfer your GemIQ subscription ownership by inviting the new owner through the Members page or contact the GemIQ Support Team for assistance.

Do I Need a Pro Plan to Connect GemIQ with Shopify?

Can I Use My GemLightbox Pro with a Computer?

The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app via Bluetooth.

Can I Use GemSparkle With a Xiaomi Phone?

GemSparkle is compatible with Xiaomi phones. Learn how to align the GemSparkle lens correctly with your phone's camera.

What Is the GemSparkle Clip Opening Width?

The GemSparkle clip has a maximum opening width of 1.5 cm. Learn how to determine whether your phone will fit securely.

I Didn't Receive My Login Verification Code

If your login verification code hasn't arrived, follow these troubleshooting steps before contacting GemIQ Support.

Can I Change the Shutter Speed or Frame Rate on the GemCam Pro?

GemCam Pro does not support manual shutter speed or frame rate adjustments. Learn which settings are available to customise.

Why Is the T-Bar Earring Stand Still Visible After Using AI Background Removal?

The T-bar earring stand may still be visible in side-angle images due to the way AI detects objects. Front-facing images produce the best background removal results.

When Will My GemIQ Pro Software Be Activated?

Find out how GemIQ Pro software activation works and what to do if you haven't received your activation.

Why Am I Asked to Approve a Shopify Subscription Even Though My GemIQ Lifetime Plan Includes Shopify Integration?

Shopify may display a subscription approval screen when you install the GemIQ app. If your GemIQ Pro plan includes Shopify integration, you will not be charged through Shopify.

How Are Images Transferred and Stored in GemIQ?

The GemLightbox connects to the GemIQ app via Bluetooth. Once saved, your images are available on your GemIQ cloud storage, so you can access them from anywhere.

What Is Included in the GemIQ Pro Access Plan?

The GemIQ Pro Access Plan includes 30GB cloud storage, AI-powered editing tools, Shopify integration, shareable collections, and more to help streamline your jewelry photography workflow.

What Jewelry Can I Photograph with the GemLightbox Mini?

The GemLightbox Mini is built for everyday counter and bench capture, allowing you to photograph rings, earrings, pendants, necklaces, bracelets, watches, and loose stones with ease.

Do You Provide a White Bust Accessory with the GemLightbox Max?

Find out if GemIQ offers a white bust accessory for the GemLightbox Max and discover a compatible alternative.

What is the difference between GemLightbox Pro and GemLightbox Max?

Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.

GemCam Pro iPad Compatibility

At the moment, the GemCam Pro does not support connection to an iPad.

Using One GemIQ Account for Multiple Users

Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!

How to Filter Images in GemIQ Media

There are a few different ways to filter your images.

How to Upload Media to Your GemIQ Media from a Computer

Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected devices.

How Media, Products, and Collections Work Together

The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.

How to Sort and Reorder Items in a Collection

Easily arrange and organice your items in a collection via the GemIQ app.

Video Rotation Modes and Speed Settings in the GemIQ app

There are 4 video modes that you can use with the GemIQ app on mobile. Simply tap on the mode that you prefer to change the rotation of your turntable.

How to Share Multiple Images and Videos with a Single Link

The GemIQ's Gallery page gives you the ability to multi-select multiple image and video files and send them in one shareable link either as a public or private link.

GemIQ Subscription Policy

Free accounts do not require a registered credit/debit card.

How to Report an Order Damaged During Shipping

The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).

GemIQ File Specifications: Types, Sizes, and Resolutions

GemIQ allows users to capture both images and videos in high-quality formats tailored for different needs.

How to Add, Generate, and Search SKUs in the GemIQ Mobile App

There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.

How to Adjust Image Colors in the GemIQ App

The GemIQ Image Editor also allows you to adjust the colors of your images.…

GemCam Pro Compatibility with Other Products

The GemLightbox Pro & GemLightbox Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to capture professional-quality images and videos of their jewelry with ease, directly from the GemIQ app.

Can I Use a Clip-on Macro Lens on My Smartphone?

Yes, it's possible to use a clip-on macro lens on your smartphone for jewelry photography. However, we don't have any specific recommendations for the best clip-on external lens to use with your…

Can I Use GemCam Pro with Other Camera Software?

GemCam Pro is designed to be used with GemIQ, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom and light controls.

GemCam Pro vs. Smartphone: Which Should You Use for Jewelry Photography?

When it comes to jewelry photography, the right equipment can make all the difference in showcasing the intricate details and vibrant colors of your pieces.

What Is Jewelry Photo Retouching?

In the 1830s, Louis Daguerre introduced his gift to the world – the daguerreotype – the world’s first commercially and publicly known photographic process. It was a big stride from the uncertain and…

What Is GemLightbox Macro?

Pioneered by our team at GemIQ, GemLightbox Macro is engineered using market-leading technology to capture magnificent 10X magnified images and videos of loose diamonds and gemstones ranging…

Accepted File Types and Sizes for Retouching

GemIQ retouching accepts most common image formats up to 25 MB per file. All retouched images are returned as JPG at original size unless you specify otherwise when submitting your order.

Does Downloading GemIQ app in China Require a VPN?

The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemIQ app Application without issues.

Why Professional Jewelry Retouching Helps You Sell More

Seeking a jewelry retouching service might be all you need to revive your stagnating sales. Studies show that users’ engagement with attractive visual presentations is increasing—and the numbers…

Share Videos from GemIQ Mobile App to Social Media and Etsy

The GemIQ Mobile App makes it simple to share your images and videos with its convenient 'Share' function.

GemLightbox User Manuals and Product Information

GemLightbox User Manual and Product Information

GemLightbox Macro User Manual and Product Information

GemLightbox Macro User Manual - English

Choosing the Right GemSparkle Backdrop

Choosing the right backdrop is key to capturing stunning, high-quality jewelry images.

GemLoupe Compatibility with Smartphones and Other Devices

Absolutely! GemLoupe was designed to be compatible with any smartphone including smartphones with more than 1 camera. It can also work on tablets and iPads.

Image Revision Timeframe for Retouching Services

If there is a need to revise the images to your order, please ensure that the revision request is submitted within 10 days from receiving the images.

Retouching Service — Frequently Asked Questions

Certainly! We offer 1 free trial per customer.

GemLightbox Pro User Manuals and Product Information

GemLightbox Pro User Manual – Chinese

How to Copy Products Between Collections

Here is how you can select individual products from one collection and copy them to another collection.

How to Embed a GemIQ Video on Your Website

GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.

GemLightbox Macro Device Compatibility

The GemLightbox Macro is compatible with all smartphones, including iPhones and Android phones with multiple camera lenses.

Landscape Videos Auto-Rotate in the GemIQ App

Yes, videos recorded in landscape using the GemIQ app will be automatically rotated for the best viewing experience.

GemCam Pro Product Information and Technical Specifications

GemCam Pro - Product Sheet

How to Download Media Files from GemIQ

Learn how to download photos and videos from your GemIQ Gallery, Products, or Collections — with automatic SKU-based file naming and options for custom image sizes and high-quality video exports.

Managing SKUs for Your Products in GemIQ

Learn how to create, view, edit, and reassign SKUs in GemIQ — one at a time or in bulk — to keep your jewelry inventory organized and easy to track.

Managing Your Profile on GemIQ

The GemIQ makes it easy to access and manage your profile settings and information

How to Print a Collection from GemIQ

Easily print a PDF catalog of your jewelry collection directly from GemIQ.

GemIQ Product Warranty Policy

GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…

What Happens When You Exceed GemIQ app's AI Feature Limits

If you've used up your AI feature quota under the free plan, here are your options:

GemLightbox Macro: Supported Gemstone Sizes and Capabilities

What sizes of gemstones or diamonds can I capture? The GemLightbox Macro can photograph diamonds and gemstones between 0.1mm and 30mm, which generally corresponds to 0.1ct to 50ct in weight.

When to Use White and Yellow Sparkle Lights with GemLightbox Pro

The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.

Photographing Loose Gemstones with the GemLightbox Macro Lens

Note: Some of the content shown in the video may be outdated or no longer available. If you're interested in our latest solutions or would like to learn more, feel free to contact our team here.…

Understanding GemSparkle Charging and Battery Life

GemSparkle offers up to 2 hours of continuous use on a single charge.

Understanding GemSparkle Lighting Colors and Shooting Modes

The GemSparkle consists of 3 lighting options.

Is the GemLightbox Macro Compatible with DSLR Cameras?

The GemLightbox Macro is not compatible with DSLR cameras.

GemIQ Privacy Policy

GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, retain, or…

GemIQ Hardware Replacement Policy

This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…