What you can order#
Many GemIQ accessories can be purchased on their own, including power adapters and cables, turntable cords, and jewelry holders such as ring, watch, large watch, chain and earring holders. Availability depends on your product model and current stock.
How to order#
Email support@gemiq.com with the accessory you need, your GemIQ product model (if known) and your shipping country. Our team will confirm the part is available and quote the price and shipping. If it helps, we’ll send a photo so you can check it’s the right part. Once you confirm your delivery details, we’ll send you a secure payment link.
Warranty#
If your product is still under warranty, broken or faulty accessories are replaced free of charge. If it’s out of warranty, you can still purchase replacement accessories, subject to availability.
If the lights in your GemLightbox aren’t working#
Light problems are reviewed case by case. Before we can recommend a solution, please email us photos or a short video showing the issue, your GemLightbox serial number, and the purchaser name or order or invoice number if you have it.
Expected Result#
Customers know which accessories they can buy separately, that faulty accessories are replaced free under warranty, what to include in their email to support@gemiq.com, and what to send if their GemLightbox lights aren’t working.
Common Questions#
Q: Can I buy replacement accessories for my GemIQ product?
A: Yes. Most accessories, including power adapters, cords and jewelry holders, can be purchased separately, subject to availability.
Q: How do I order a replacement power adapter or turntable cord?
A: Email support@gemiq.com with the part you need, your product model and your shipping country, and we’ll confirm availability, pricing and shipping.
Q: Is a broken accessory replaced for free under warranty?
A: Yes. If your product is under warranty, broken or faulty accessories are replaced free of charge.
Q: Can I buy a replacement part if my product is out of warranty?
A: Yes. Replacement accessories can be purchased for out-of-warranty products, subject to availability.
Q: Can you replace the lights in my GemLightbox?
A: Light problems are reviewed case by case. Email us photos or a short video of the issue, your serial number and your order details, and we’ll advise on next steps.