Retouching Service — Frequently Asked Questions#
Quick answer#
This article answers the most common questions about the GemIQ retouching service, including what is included, how image credits are counted, and what to do if you need to change or cancel an order.
Free Trial#
GemIQ offers one free retouching trial per customer. Upload your image at retouch.picupmedia.com, add any special instructions, and your retouched image will be returned within 24 hours.
Video Retouching#
Video retouching is not currently available. The service applies to still images only.
Model Images#
Retouching for model images — jewelry worn by a person — is handled on a case-by-case basis. Contact the retouching team at retouching@gemiq.com for a free review and quotation.