Payment Methods#
What payment methods do you accept?#
We accept the following payment methods through our secure online checkout:
Visa
Mastercard
American Express
PayPal
All transactions are processed securely and are subject to your card issuer's security and buyer protection policies.
Do you offer payment plans?#
Yes. Financing is available through Klarna at checkout, allowing you to split the cost of your order into payments (subject to Klarna's approval and availability in your country).
If you have any questions about financing for your order, please contact support@gemiq.com, and our team will be happy to assist you.
Do you offer Cash on Delivery (COD)?#
No. GemIQ is an online business and does not offer Cash on Delivery (COD).
All payments must be completed through our secure online checkout before your order is processed.
Do you offer split payments?#
If paying with multiple credit cards, please contact our support team for split payment options at support@gemiq.com
Declined Payments
My credit card was declined. What should I do?#
If your payment was declined, please try the following:
Check your phone or email for a verification request from your bank. Some banks require additional authentication before approving online transactions.
If no verification request appears, try using a different credit card.
If the issue continues, contact your bank to ensure your card is enabled for online and international purchases.
Invoices
How do I get an invoice for my order?#
Your invoice will be sent automatically to the email address used during checkout.
If you haven't received it:
Check your Spam or Junk folder.
If you still can't find it, contact support@gemiq.com, and we'll be happy to resend it.
Order Cancellations
How do I cancel an incorrect or duplicate order?#
If your order has not yet been shipped, please contact support@gemiq.com as soon as possible with your order number.
Once an order has been shipped, it can no longer be canceled. Please refer to our Returns Policy for the available options.
If you have any questions about payment or your order, please contact support@gemiq.com. Our team will be happy to assist you.