I Didn't Receive My Login Verification Code

Quick Answer

If you haven't received your login verification code, wait a few minutes, check your Spam or Junk folder, confirm you're using the correct email address, and request a new code.

Verification codes are sent to the email address associated with your GemIQ account. If you don't receive the code immediately, it doesn't necessarily mean there's an issue with your account.

Wait a Few Minutes

Email delivery can occasionally take a few minutes depending on your email provider.

Check Your Spam or Junk Folder

Sometimes verification emails are filtered into your Spam, Junk, Promotions, or Updates folders.

Confirm You're Using the Correct Email Address

Make sure you're signing in with the same email address that is registered to your GemIQ account.

Request a New Verification Code

Return to the login page and request a new verification code. If multiple codes have been requested, use the most recent one, as earlier codes may no longer be valid.

Still Can't Receive the Code?

If you've completed the steps above and still haven't received a verification code, please contact GemIQ Support at support@gemiq.com for further assistance.