GemIQ Hardware Replacement Policy#
Quick Answer#
GemIQ provides a free replacement for any physical product that arrives defective, damaged in transit, or is incorrect. If items are missing from your order, we will send the missing parts. You must report the issue to our support team within 7 calendar days of delivery and provide evidence like photos or videos.
Policy Details#
This policy applies to all physical products purchased from GemIQ and is part of our main Terms of Service. Please note that faulty or damaged products are eligible for replacement, not a refund. For information on returning an unopened product, please see our separate Returns & Refunds Policy.
1. Eligibility for Replacement#
A product is eligible for a free-of-charge replacement if it meets one of the following criteria upon arrival:
Defective or Faulty: The product has a manufacturing defect and does not function as expected.
Damaged in Transit: The product sustained physical damage during shipping.
Missing Items: Your order arrived incomplete. In this case, only the missing item(s) will be sent, not the entire order.