Quick Answer#
GemSparkle uses a universal clip-on design that works with most smartphones and tablets, including iPhone, iPad, Android devices and phones with multiple camera lenses. It can also be used with the GemLightbox Max and GemLightbox Mini.
Main Content#
Smartphone and tablet compatibility
GemSparkle works with most smartphones and tablets, including Apple iPhone and iPad, and Android devices such as Samsung and Google Pixel. Its adjustable clip sits directly over your device’s camera lens. Compatibility depends on physical fit, not on your device’s operating system. The clip opens to a maximum width of 1.5 cm, so very thick phones or bulky cases may not fit securely.
Using GemSparkle with multi-lens cameras
If your phone has more than one camera lens, GemSparkle needs to sit over the lens your camera app is using. To find it:
Open GemIQ on your device.
Clip GemSparkle over one of the camera lenses.
If you see a clear image on screen, you’ve found the correct lens.
If the screen is black or blurry, move GemSparkle to a different lens until the camera view appears.
GemLightbox compatibility
GemSparkle can be used with both the GemLightbox Max and the GemLightbox Mini. If you’re using a different GemLightbox model, contact support@gemiq.com to check whether it’s compatible.
Expected Result
Customers know GemSparkle fits most phones and tablets, how to position it on a multi-lens phone, and that it works with the GemLightbox Max and GemLightbox Mini.
Common Questions
Q: Will GemSparkle work with my phone or tablet?
A: Most likely. GemSparkle clips onto most iPhones, iPads, Android phones and tablets, as long as the device fits within the clip’s 1.5 cm maximum opening.
Q: My phone has several cameras. Which one do I clip GemSparkle onto?
A: Use the lens your camera app is using. Open GemIQ, clip GemSparkle over a lens, and move it until you see a clear image on screen.
Q: Can I use GemSparkle with my GemLightbox?
A: Yes, GemSparkle can be used with the GemLightbox Max and GemLightbox Mini. For other models, contact support@gemiq.com to check compatibility.
Q: Do I need to remove my phone case?
A: If your phone and case together are thicker than 1.5 cm, remove the case so the clip can sit securely over the lens.