GemCam Not Connecting to Your Computer

Quick Answer

If your GemCam is not connecting, start by checking the USB-C cable and port, confirming the power indicator light is on, and making sure you are using the supplied cable. Mac users should update the GemLightbox app; Windows users should use an updated version of Google Chrome with camera access enabled in browser settings.

Before You Start

  • Have the USB-C cable that came in the box with your GemCam.

  • Know whether you are using a Mac or a Windows computer.

  • Confirm the GemCam is powered on — there should be a green indicator light at the back of the device.

Steps

Step 1 — Check the USB-C Cable

  1. Make sure the USB-C cable is firmly plugged into both the GemCam and your computer.

  2. Disconnect and reconnect the cable to rule out a loose connection.

Step 2 — Check the USB-C Port

  1. Confirm the USB-C port on your computer is working.

  2. If your computer has more than one USB-C port, try a different one.

Step 3 — Check the Power Button and Indicator Light

  1. Press the power button on the GemCam to turn it on.

  2. Look for the green indicator light at the back of the device — this confirms the GemCam is powered on and ready to connect.

Step 4 — Use the Supplied USB-C Cable

  1. If you are using a third-party cable, replace it with the USB-C cable that came in the box.