Quick Answer
If your GemCam is not connecting, start by checking the USB-C cable and port, confirming the power indicator light is on, and making sure you are using the supplied cable. You should update your GemIQ application.
Before You Start
Have the USB-C cable that came in the box with your GemCam.
Know whether you are using a Mac or a Windows computer.
Confirm the GemCam is powered on — there should be a green indicator light at the back of the device.
Steps
Check the USB-C Cable
Ensure the USB-C cable is firmly connected to both the GemCam and your computer
Unplug and reconnect the cable to rule out a loose connection
Check the USB-C Port
Confirm the USB-C port on your computer is working properly
Try a different USB-C port if available
Check Power and Indicator Light
Press the power button on the GemCam to turn it on
Look for the green indicator light at the back of the device, which confirms it is powered on and ready
Use the Supplied USB-C Cable
Use only the cable provided in the box
Some third-party cables support charging only and not data transfer
