How to Report an Order Damaged During Shipping

Quick Answer

If your order arrives with damage from shipping, you must file a claim with the courier (e.g., FedEx, DHL) within 24 hours of delivery. Keep all original packaging and contents for the claim process. After filing, contact our support team with your claim number and order details.

Before You Start

  • Your order number.

  • All original packaging and contents from the shipment.

  • A camera or smartphone to take photos and videos of the damage.

Steps

  1. Do not discard anything. Keep the device, all accessories, and all original interior and exterior packaging. The courier will require these for their investigation.

  2. File a claim with the courier within 24 hours. Visit the courier's website to start a damage claim. You can find links for common couriers here: