How to Clear the Cache in the GemHub

Quick Answer

Clearing the cache in the GemIQ desktop app removes temporary data that can cause slow performance, syncing failures, or loading issues. This action is a standard troubleshooting step and can be found in the Help menu.

Before You Start

  • You will need your GemIQ account email and password to log back in after clearing the cache.

  • This process applies to the GemHub for Windows and macOS.

  • Clearing the cache will not delete any photos or videos stored in your GemIQ cloud account.

Steps

  1. Open the GemHub on your computer.

  2. Navigate to the Help section in the top menu bar.

  3. Click on Troubleshooting from the dropdown menu.

  4. Select Clear Cache and Local Data.

  5. The app will ask for confirmation. Click to proceed.

A screen recording showing the cursor navigating to Help, then Troubleshooting, and clicking Clear Cache and Local Data in the app menu.
A screen recording showing the cursor navigating to Help, then Troubleshooting, and clicking Clear Cache and Local Data in the app menu.

Expected Result

The GemHub will automatically log you out, close, and then relaunch to the login screen. After you sign back in, the app should perform normally, and issues like slow loading, lag, or sync errors should be resolved.