Shipping, Delivery, and Tracking FAQ
Quick Answer
Find answers to the most common questions about shipping timelines, tracking, customs, delivery restrictions, and address changes for all GemIQ hardware orders. Most international orders are shipped with duties and taxes prepaid, and delivery typically takes 12–15 business days after dispatch.
Shipping Timelines
How Long Does Shipping Take?
Orders are processed and dispatched within 1–3 business days of purchase. Once dispatched, delivery typically takes 12–15 business days.
Delivery times may vary based on: - Destination country - Customs clearance time - Local courier conditions - Peak shipping periods
In some regions, delivery may exceed 15 business days due to customs inspections or local logistics constraints.
Do You Offer Express or Overnight Shipping?
Not currently. Express and overnight shipping options are not available.
Tracking Your Order
Why Does My Tracking Show "Label Created"?
This is normal, especially for international shipments. Tracking updates often only appear once the parcel reaches the local delivery partner in the destination country.
During transit and customs clearance, minimal or no updates are expected. This does not indicate a problem with your shipment — it simply means the parcel has not yet cleared customs.
If your tracking has not updated for an extended period, contact our support team at support@picupmedia.com.
Partial Orders and Missing Items
I Did Not Receive All of My Order. What Do I Do?
GemIQ products and accessories may be packaged and shipped separately. If your order ships in multiple packages, each tracking number will be sent to your confirmation email.