Frequently Asked Questions About GemStudio AI Editing

Frequently Asked Questions About GemStudio AI Editing

Quick Answer

GemStudio AI editing is designed to be versatile and easy to use. It works with items photographed on any background color, including black. All edited images are delivered in a square 1:1 aspect ratio. If an image is edited incorrectly, our support team can review the case and may restore credits to your GemIQ account.

What if my images are edited incorrectly?

If you find that GemStudio has not edited an image to your satisfaction, please email our support team at support@picupmedia.com.

To help us resolve the issue quickly, please attach both the original image you uploaded and the incorrectly edited image you received from GemStudio. Our team will review them. If we confirm an error in the AI process, we will restore the editing credits to your GemIQ account.

Can I change the aspect ratio of the edited images?

Currently, GemStudio generates all images in a fixed 1:1 (square) aspect ratio. This is optimized for most e-commerce platforms and social media. The aspect ratio cannot be changed at this time.

Does GemStudio work on items photographed on a black background?

Yes. GemStudio is designed to work effectively with items photographed on any background color. Whether your original image has a white, black, gray, or colored background, the AI can identify your product and apply the selected edits.