A blue tint in the live preview is typically caused by the camera calibration rather than the GemLightbox itself.
Follow the steps below to recalibrate the camera.
Remove the Jewelry from the Camera View#
Either:
Remove the jewelry from the GemLightbox, or
Point the camera somewhere that does not include the jewelry.
This allows the app to calibrate without being influenced by the colors of the item.
Tap Auto Adjust#
In the GemIQ Mobile App, tap Auto Adjust.
The app will begin recalibrating the live preview.
Increase the Brightness#
Adjust the brightness until the live preview background appears white, rather than blue or grey.
The goal is to achieve a clean white preview before photographing your jewelry.
Return the Jewelry to the Frame#
Place your jewelry back into the GemLightbox or point the camera back at the item.
The background should remain white after calibration.
Fine-Tune the Brightness#
If needed, make small brightness adjustments until the jewelry and background appear natural.
Avoid over-adjusting the brightness, as this may affect the appearance of the jewelry.
Common Questions#
Why does my jewelry look blue?#
This is usually caused by the live preview calibration on your mobile device rather than the GemLightbox lighting.
Do I need to remove the jewelry first?#
Yes. Removing the jewelry from the camera's view (or pointing the camera away from it) allows the app to calibrate correctly.
How do I know when the calibration is complete?#
The live preview background should appear white before you place the jewelry back into the frame.
What if the background is still blue?#
Repeat the calibration process and continue adjusting the brightness until the live preview appears white. If the issue persists, contact GemIQ Support for further assistance.