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30 results for “firmware update”

1. Account & BillingGemiq Desktop App1 min read

   How to Update Your Personal Information in GemIQ

   To access your personal settings:

2. ReferenceGemiq Desktop App2 min read

   Creating and Editing Collections in GemIQ

   Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and s

3. Account & BillingGemiq App2 min read

   How to Change or Reset Your GemIQ Account Password

   If you have a GemIQ account and forget your password or want to update a new password, you can easily reset your password following these simple steps:

4. How-toRetouching2 min read

   How to Buy Retouching Credits and Place an Order

   Retouching Credits can be purchased from either the Retouching Dashboard or the Picup Media Shop page.

5. How-toGemiq Mobile App1 min read

   How to Use the Camera Grid in GemIQ Mobile Application

   The Grid function in the GemIQ is designed to help you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.

6. How-toRetouching1 min read

   How to Check or Expedite Your Retouching Order

   To check the status of your retouching order or your order history, please follow the steps below:

7. TroubleshootingGemiq Mobile App2 min read

   Troubleshooting the 'URLSessionTask Failed' Error in GemIQ

   This error usually occurs due to unstable or poor internet connectivity.

8. TroubleshootingGemcam Pro1 min read

   Why Is My GemCam Pro Not Connecting?

   If your GemCam Pro isn't connecting, work through the steps below in order.

9. How-toGemcam Pro2 min read

   Getting Sharp Focus on GemCam Pro

   For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

10. ReferenceGemiq Desktop App2 min read

    How to Filter Images in GemIQ Media

    There are a few different ways to filter your images.

11. ReferenceGemiq Desktop App2 min read

    How to Print a Collection from GemIQ

    Easily print a PDF catalog of your jewelry collection directly from GemIQ.

12. TroubleshootingGemiq Mobile App2 min read

    Troubleshoot iOS Camera Issues in GemIQ

    On very rare occasions, the camera may appear green for the first time.

13. Account & BillingGemiq App1 min read

    How to Delete Your GemIQ Account

    This page guides you through deleting your account on hub.gemlightbox.com. Note that account deletion is irreversible, and all associated data will be permanently removed.

14. How-toGemiq Mobile App2 min read

    How to Add a Text Watermark in GemIQ Mobile App

    Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip:

15. How-toGemiq Mobile App1 min read

    Calibrating Color in GemIQ Mobile App

    The GemIQ can now be auto calibrated for color using the auto-adjust button in the camera capture screen.

16. ReferenceGemiq Mobile App2 min read

    How to Add, Generate, and Search SKUs in the GemIQ Mobile App

    There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.

17. ReferenceGemiq Desktop App1 min read

    How Media, Products, and Collections Work Together

    The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.

18. TroubleshootingGemiq Mobile App2 min read

    iPhone Pro Camera Focusing Issues When Shooting Jewelry

    Some users with iPhone Pro and Pro Max series 12 and above have reported that their images appear blurry or out of focus when capturing jewelry.

19. How-toGemiq Mobile App2 min read

    Adjusting Camera Settings in the GemIQ Mobile App

    Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos o

20. SetupGeneral1 min read

    Where Can I Learn More About GemIQ Products?

    Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.

21. SetupGemstudio2 min read

    What is GemStudio?

    Discover how GemStudio helps jewelers create AI-generated model shots, lifestyle images, and marketing content from existing jewelry photos.

22. ReferenceGeneral2 min read

    How to Report an Order Damaged During Shipping

    The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 l

23. AI EditingGemiq Mobile App2 min read

    How to Remove and Replace Image Backgrounds Using AI

    The Remove Background function in GemIQ uses advanced algorithms and machine learning to automatically detect the edges of the subject in a photo and remove the background.

24. TroubleshootingGemiq Mobile App1 min read

    Fix GemIQ Lag on Your Smartphone

    If you experience lag while using GemIQ, try the following steps to improve performance:

25. How-toGemcam4 min read

    GemCam Control Panel: Complete Settings Reference

    The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

26. How-toGemiq Mobile App1 min read

    How to Change the Language in GemIQ Mobile App

    GemIQ features multi-language capability which allows you to change to your preferred language.

27. How-toGemiq Desktop App2 min read

    How to Set Up the RapNet Video Sync Integration

    Learn how to connect GemIQ to your RapNet account to automatically sync jewelry videos to your existing listings by matching SKUs in GemIQ with Stock numbers in RapNet.

28. ReferenceGeneral2 min read

    GemIQ Subscription Policy

    Free accounts do not require a registered credit/debit card.

29. ReferenceGemiq Mobile App2 min read

    Managing Your Profile on GemIQ

    The GemIQ makes it easy to access and manage your profile settings and information

30. ReferenceGemiq Desktop App1 min read

    How to Adjust Image Colors in the GemIQ App

    The GemIQ Image Editor also allows you to adjust the colors of your images.…