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How to Add Payment Details in the GemHub

You can enter your payment details in the GemHub to make renewing your subscription quick and hassle-free.

GemIQ Hardware Replacement Policy

This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…

How to Bulk Edit Images with GemStudio AI

Paid users can select up to 50 images at a time to apply any of the following AI features in the GemHub:

GemHub Camera Settings and Device Selection

Tap the Adjust button in camera mode to access brightness, color, white balance, aspect ratio, and more. GemAI handles background removal, retouching, and product descriptions automatically.

AI Retouch vs. AI Dust Removal: What's the Difference?

AI Retouch and AI Dust Removal are two distinct image enhancement tools in the GemHub, each designed to elevate the visual quality of your jewelry images.

GemIQ Subscription Policy

1. Free accounts do not require a registered credit/debit card.

How to Download Your Invoices

You will now be able to download their invoices directly from the GemHub.

How to Filter Images in the GemHub Gallery

There are now 4 different ways to filter your images.

Generate an AI Product Description in the GemHub

We’ve added a new function on the GemHub to make it easier for subscription-based users to add product descriptions to their products with just one click!

Calibrating Color in the GemHub

The GemHub can now be auto calibrated for color using the auto-adjust button in the camera capture screen.

Creating and Editing Collections in the GemHub

How to Download and Install the GemHub

It simplifies organizing and showcasing jewelry catalogs, making it easier to present products to potential customers.

How to Clear the Cache in the GemHub

Clearing cache in the GemHub removes temporary files and local data that the app stores to improve speed and performance. Over time, this data can become outdated or corrupted, leading to issues such as:

Landscape Videos Auto-Rotate in the GemLightbox App

Yes, videos recorded in landscape using the GemHub will be automatically rotated for the best viewing experience.

Export Your Product List to a File

GemHub allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

How to Create Your GemIQ Account

Creating a GemIQ account is quick and easy. Follow these simple steps to get started:

How to Edit and Resize Your Images and Videos in the GemHub

You now have access to a suite of image enhancement tools, including resizing for images and videos, AI background removal, AI retouch, and dust & scratch removal, all designed to effortlessly…

How to Embed a GemHub Video on Your Website

GemHub allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.

How to Report an Order Damaged During Shipping

The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).

Troubleshooting the 'URLSessionTask Failed' Error in the GemHub

This error usually occurs due to unstable or poor internet connectivity.

How Gallery, Products, and Collections Work Together

The correct workflow for these features is to upload media files via the Gallery, edit product details via Products, and then create and share an online collection via Collections.

How to Delete Your GemIQ Account

This page guides you through deleting your account on hub.gemlightbox.com. Note that account deletion is irreversible, and all associated data will be permanently removed.

How to Add a Text Watermark in the GemHub

Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip: keep it subtle…

Using One GemIQ Account for Multiple Users

Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!

How to Check Your AI Feature Usage on the Free Plan

Users on the Free Plan are entitled to 10 trial uses per month for each of the following AI services:

How to Manage Your GemIQ Subscription

To view your current subscription plan, go to the GemHub and click on the Profile icon located in the bottom left corner of the GemHub desktop applicatoin. Thereafter, select "Subscriptions" from the…

Troubleshooting Fast Video Playback on macOS

If your GemHub video plays too fast after uploading it to YouTube from your MacBook, it could be due to the YouTube playback speed settings or a known macOS bug that affects video playback:

How to Update Your Personal Information in the GemHub

To access your personal settings:

Fix the "Oops, It Seems There Is a Problem with the Network" Error in the GemHub

If you encounter the prompt "Oops, it seems there is a problem with the network," please follow these steps:

Fix GemHub Lag on Your Smartphone

If you experience lag while using the GemHub, try the following steps to improve performance: