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30 results for “firmware update”

1. How-toRetouching2 min read

   How to Buy Retouching Credits and Place an Order

   Retouching Credits can be purchased from either the Retouching Dashboard or the Picup Media Shop page.

2. How-toGemiq Mobile App1 min read

   How to Use the Camera Grid in GemIQ Mobile Application

   The Grid function in the GemIQ is designed to help you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.

3. How-toRetouching1 min read

   How to Check or Expedite Your Retouching Order

   To check the status of your retouching order or your order history, please follow the steps below:

4. How-toGemcam Pro2 min read

   Getting Sharp Focus on GemCam Pro

   For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

5. How-toGemiq Mobile App2 min read

   How to Add a Text Watermark in GemIQ Mobile App

   Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip:

6. How-toGemiq Mobile App1 min read

   Calibrating Color in GemIQ Mobile App

   The GemIQ can now be auto calibrated for color using the auto-adjust button in the camera capture screen.

7. How-toGemiq Mobile App2 min read

   Adjusting Camera Settings in the GemIQ Mobile App

   Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos o

8. How-toGemcam4 min read

   GemCam Control Panel: Complete Settings Reference

   The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

9. How-toGemiq Mobile App1 min read

   How to Change the Language in GemIQ Mobile App

   GemIQ features multi-language capability which allows you to change to your preferred language.

10. How-toGemiq Desktop App2 min read

    How to Set Up the RapNet Video Sync Integration

    Learn how to connect GemIQ to your RapNet account to automatically sync jewelry videos to your existing listings by matching SKUs in GemIQ with Stock numbers in RapNet.

11. How-toGemstudio2 min read

    Activating and Using GemStudio

    GemStudio is our brand-new feature that transforms your jewelry into hyper-realistic model shots, changes gold colors, and places jewelry in beautiful environments — all in one cli

12. How-toGemiq Desktop App1 min read

    How to Access Video Tutorials in GemIQ

    GemIQ provides video tutorials on using the software.

13. How-toGemlightbox1 min read

    How to Enable Location Services on Android for GemLightbox Connection

    To connect to GemLightbox devices using an Android device, please ensure that both location permission and geolocation are enabled.

14. How-toGemlightbox2 min read

    How to Photograph Silver Jewelry with GemLightbox

    The video below demonstrates how to capture videos using the GemLightbox Turntable Set and your smartphone.

15. How-toGemiq Desktop App3 min read

    Managing Your Products in GemIQ

    Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.

16. How-toGemiq Desktop App2 min read

    Managing Product Information in GemIQ

    GemIQ allows users to create and manage custom product attributes to better organize and describe their jewelry items. These attributes can be text, numerical, or dropdown in natur

17. How-toGemstudio1 min read

    How to Purchase and Recharge GemStudio Credits

    Learn how to purchase and recharge GemStudio credits — choose from available credit packages and complete your purchase directly in the GemIQ app or by contacting our support team.

18. How-toGemcam Pro1 min read

    How to Change GemCam Pro Resolution in GemIQ

    Quick answer To change your GemCam Pro's resolution, open GemIQ on your desktop, navigate to Camera Settings, and select your desired resolution from the dropdown menu. Higher reso

19. How-toGemstudio1 min read

    How to Create a Model Video with GemStudio

    One product photo. A model wearing your jewelry. Natural motion. An original soundtrack. Ready to post.

20. How-toGemsparkle1 min read

    How to Remove the Sparkle Lens from Your GemSparkle

    Yes! You will be able to use the 5x zoom lens on its own and remove the sparkle lens.

21. How-toGemlightbox Pro1 min read

    Recommended Weight Limit for GemLightbox Pro Accessory Holders

    When using the accessory holders included with the GemLightbox Pro, we recommend a maximum supported weight of up to 300 grams.

22. How-toGemlightbox Pro3 min read

    Using the GemLightbox Pro Turntables

    Place your jewelry piece on either or both turntables and start shooting beautiful jewelry pieces.

23. How-toGemlightbox1 min read

    GemLightbox Turntable, Eclipse, and Aerial — FAQ

    Please note that the GemLightbox Turntable is only compatible with the GemLightbox.

24. How-toGemcam Pro2 min read

    How to Shoot Top-Down Angles and Large Jewelry Pieces with GemCam

    Yes, it is possible to capture a top-down shot from the GemCam with the GemLightbox Pro only.

25. How-toGemcam Pro3 min read

    Guide to GemCam and GemCam Pro Settings in GemIQ Desktop App

    A complete reference for all camera settings available in the GemIQ Desktop App for GemCam and GemCam Pro devices, including turntable controls, lighting, color, AI workflows, and

26. How-toGemlightbox Macro1 min read

    GemLightbox Macro: Lights, Discs, and Lens Guide

    6500k soft lighting perfect for colored diamonds and semi precious stones.

27. How-toGemiq Mobile App2 min read

    How to Sync Files to Your GemIQ Account

    Learn how to sync your GemIQ photos and videos to the cloud, monitor sync status, check storage usage, and pause or resume uploads directly from the app's Profile section.

28. How-toGemiq Desktop App2 min read

    Export Your Product List to a File

    GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.

29. How-toGemlightbox Eclipse2 min read

    How to Set Up the GemLightbox Eclipse

    Learn how to install the GemLightbox Eclipse cover and enable the Eclipse filter in the GemIQ app to capture stunning jewelry photos against a pure black background.

30. How-toGemlightbox1 min read

    Using a DSLR Camera with GemLightbox

    Yes! The GemLightbox works with both DSLR cameras and smartphones. We recommend using your smartphone camera for online and social media images, and your DSLR camera for catalog im