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30 results for “firmware update”

1. How-toGemiq Desktop App1 min read

   How Do I Change the Contact Email on My Collection Share Link?

   Update the contact email shown on your GemIQ Collection Share Link through the Share Settings.

2. How-toRetouching2 min read

   How to Buy Retouching Credits and Place an Order

   Retouching Credits can be purchased from either the Retouching Dashboard or the Picup Media Shop page.

3. How-toRetouching1 min read

   How to Check or Expedite Your Retouching Order

   To check the status of your retouching order or your order history, please follow the steps below:

4. How-toGemcam Pro2 min read

   Getting Sharp Focus on GemCam Pro

   For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

5. How-toGemiq Mobile App1 min read

   Calibrating Color in GemIQ Mobile App

   The GemIQ can now be auto calibrated for color using the auto-adjust button in the camera capture screen.

6. How-toGemiq Mobile App2 min read

   Adjusting Camera Settings in the GemIQ Mobile App

   Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos o

7. How-toGemiq App1 min read

   How Do I Upload Images and Videos to The Edge Using Cloud Storage?

   You can upload images and videos from GemIQ to The Edge POS by exporting them to a cloud storage folder and importing them through The Edge's Cloud Images feature.

8. How-toGemiq Desktop App6 min read

   How to Customize and Share a Collection in GemIQ

   Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.

9. How-toGemcam Pro1 min read

   How to Change GemCam Pro Resolution in GemIQ

   Quick answer To change your GemCam Pro's resolution, open GemIQ on your desktop, navigate to Camera Settings, and select your desired resolution from the dropdown menu. Higher reso

10. How-toGemiq Mobile App1 min read

    How to Change the Language in GemIQ Mobile App

    GemIQ features multi-language capability which allows you to change to your preferred language.

11. How-toGemcam4 min read

    GemCam Control Panel: Complete Settings Reference

    The GemCam control panel offers a range of settings and functions that enable users to configure their preferred shooting mode.

12. How-toGemiq Mobile App1 min read

    Where Do I Find the Profile Page?

    In GemIQ's Shopify Sync Settings, choose "Sync Products by Collection" instead of "Sync All Products" to sync only a selected collection to Shopify.

13. How-toGemiq Mobile App1 min read

    How to Use the Camera Grid in GemIQ Mobile Application

    The Grid function in the GemIQ is designed to help you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.

14. How-toGemstudio2 min read

    Activating and Using GemStudio

    GemStudio is our brand-new feature that transforms your jewelry into hyper-realistic model shots, changes gold colors, and places jewelry in beautiful environments — all in one cli

15. How-toGemlightbox1 min read

    How to Enable Location Services on Android for GemLightbox Connection

    To connect to GemLightbox devices using an Android device, please ensure that both location permission and geolocation are enabled.

16. How-toGemiq Mobile App2 min read

    How to Add a Text Watermark in GemIQ Mobile App

    Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip:

17. How-toGemlightbox2 min read

    How to Photograph Silver Jewelry with GemLightbox

    The video below demonstrates how to capture videos using the GemLightbox Turntable Set and your smartphone.

18. How-toGemiq Desktop App2 min read

    How to Set Up the RapNet Video Sync Integration

    Learn how to connect GemIQ to your RapNet account to automatically sync jewelry videos to your existing listings by matching SKUs in GemIQ with Stock numbers in RapNet.

19. How-toGemiq Desktop App4 min read

    How to Integrate GemIQ with The Edge

    The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.

20. How-toGemiq Desktop App3 min read

    Managing Your Products in GemIQ

    Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.

21. How-toGemiq Desktop App2 min read

    Managing Product Information in GemIQ

    GemIQ allows users to create and manage custom product attributes to better organize and describe their jewelry items. These attributes can be text, numerical, or dropdown in natur

22. How-toGemlightbox Max4 min read

    Capturing Your Images and Videos with GemLightbox Max and GemCam Pro

    Understanding the functions within the capture mode and control panel allows you to be able to navigate the controls to start your photography.

23. How-toGemstudio1 min read

    How to Purchase and Recharge GemStudio Credits

    Learn how to purchase and recharge GemStudio credits — choose from available credit packages and complete your purchase directly in the GemIQ app or by contacting our support team.

24. How-toGemiq Desktop App1 min read

    How to Access Video Tutorials in GemIQ

    GemIQ provides video tutorials on using the software.

25. How-toGemstudio1 min read

    How to Create a Model Video with GemStudio

    One product photo. A model wearing your jewelry. Natural motion. An original soundtrack. Ready to post.

26. How-toGemsparkle1 min read

    How to Remove the Sparkle Lens from Your GemSparkle

    Yes! You will be able to use the 5x zoom lens on its own and remove the sparkle lens.

27. How-toGemlightbox2 min read

    How to Set Up the GemLightbox Eclipse

    Learn how to install the GemLightbox Eclipse cover and enable the Eclipse filter in the GemIQ app to capture stunning jewelry photos against a pure black background.

28. How-toGemlightbox1 min read

    GemLightbox Turntable, Eclipse, and Aerial — FAQ

    Please note that the GemLightbox Turntable is only compatible with the GemLightbox.

29. How-toGemcam Pro2 min read

    How to Shoot Top-Down Angles and Large Jewelry Pieces with GemCam

    Yes, it is possible to capture a top-down shot from the GemCam with the GemLightbox Pro only.

30. How-toGemlightbox Pro1 min read

    Recommended Weight Limit for GemLightbox Pro Accessory Holders

    When using the accessory holders included with the GemLightbox Pro, we recommend a maximum supported weight of up to 300 grams.